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#55292 28-Dec-2009 20:51
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Having heard the tailend of a couple of songs on the radio whilst listening to my Nokia 6120, I decided to download them via the VF music store. One was Return of the Mack. I wasn't aware of any other version existing, so I found it on the music store, paid $1.99, downloaded and listened...and it was nothing like the radio edit. There was no indication that the song was anything other than the version most people know, it was some long-winded extended version I guess. Another search revealed a second title with the same name - it was the exact same version.

The other song was Message to my Girl by Split Enz. This song was on the music store too. I downloaded that, started to play it, and got...some weird live version of the song (and that was the only version I could find). Again, there was absolutely zero indication that it was anything other than the radio edit, and was rather baffled as to why it was even there (it wasn't even indicated as being by ENZSO or whatever it was back in 1995).

My question is - why is there no preview of songs in the Music Store? It would have saved me time, effort and money if I could have listened to the first 30 seconds of the song before purchasing. As it is, I'm stuck with three songs that I probably won't listen to ever again, and Vodafone has $6 of mine for something I didn't really want...

I know Telecom used to have a preview option on their Music Store...can Vodafone do this too? Better still, if it's the live/extended mix/remix of something, can it be clearly notified as being as such??

I don't mean to sound whiney, but how hard can it be to have had all this sorted this out from day one when all the songs were being loaded into the system?

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  #285748 29-Dec-2009 00:42
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I download tracks from the Vodafone store frequently (using a PC, not on my mobile) and there is a preview track option on all the songs I've seen.



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  #285767 29-Dec-2009 07:17
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This was from my mobile. If there was a "preview" or "listen first" option available, I didn't see it.

 
 
 
 


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  #285802 29-Dec-2009 11:05
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quickymart: This was from my mobile. If there was a "preview" or "listen first" option available, I didn't see it.


Seems strange to have a preview option on the web, but not on the mobile web.  I think you'd be best to contact Vodafone customer support on this one.

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  #285805 29-Dec-2009 11:15
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Vodafone's standard CSR's won't be able to help much, they'll just read off a screen that no preview is available for the mobile music store interface and that will be it.

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  #285812 29-Dec-2009 11:59
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I have used the preview option a few times online

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  #285826 29-Dec-2009 12:57
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johnr: I have used the preview option a few times online


But is that available on the phone version of the site?



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  #285895 29-Dec-2009 19:04
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nate:
quickymart: This was from my mobile. If there was a "preview" or "listen first" option available, I didn't see it.


Seems strange to have a preview option on the web, but not on the mobile web.  I think you'd be best to contact Vodafone customer support on this one.


Thanks, but posting here gives much more fruitful results.

 
 
 
 




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  #285897 29-Dec-2009 19:05
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johnr: I have used the preview option a few times online


Computer version or phone version?

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