Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

707 posts

Ultimate Geek
+1 received by user: 17

Topic # 55334 30-Dec-2009 16:13
Send private message

I've been having problems with huge pings the last couple of days. I have tried rebooting the router a number of times with no sucess. No problems with with speed or anything else just ping. Using pingtest my ping ranges from 400-4000ms on the Auckland server. And 700ms + to LA.

Yesterday I called the broadband help desk, and was amazed that they had no idea what a ping was!!!!!
I had to try and explain it to two CSR. And explained thats its also on their speedtest on the Vodafone website.

After speaking to the supervisor they advised me that they would need to contact the advanced technical team. Today I received a txt message from vodafone this is what it says
"We need speedtest, traceroute and pingpath results for investigating ping issue. Please provide at least 3 samples with both international and national IP's"
That's it. No instructions, no name, and no avenue to reply to.

I know what a speedtest is, but have no idea what traceroute and pingpath are. And I think its piss poor that I get a text message with no name and nothing to respond to. And also that their so called support desk don't know what a ping is!!!

Could anyone in the know help me out with this.

Many thanks

Create new topic
49 posts


  Reply # 286096 30-Dec-2009 16:35
Send private message

Go to comand prompt (XP> Start > Run and type in CMD, Vista serch for COMMAND)

A big black box will pop up type tracert

It will give you the trace route to trade me. Do this for trade me, and for local ones. International, and some random site in the us.

To cut and paste from command prompt right click and select mark, this will allow you to drag a box over the trace routes and paste them in to an email.

Path ping type pathping (do minimum 3 tests)

Speed tests use

Get the results and email to voda (not a cust but assume it would be, call after and make sure the agent does some ting with them lol.

707 posts

Ultimate Geek
+1 received by user: 17

  Reply # 286109 30-Dec-2009 17:38
Send private message

Thank you so much for your help with this.

When I try Path ping type pathping (do minimum 3 tests) I get "tracing route to over a maximum of 30 hops: 0 No resources"

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.