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Topic # 55735 8-Jan-2010 12:28
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Hi all,

My wife has been having problems with her prepaid vodafone mobile, where she will send texts but others wont receive.  By taking out the sim (aparently its one of the old types) and putting it back in then it works again for a while.

The vodafone shop says that there is a charge to replace the faulty sim of $30 - and that doesnt include any credit.  Seems a bit exorbatant to me and would have thought vodafone would want to keep prepay customers given they can quite easily move to another operator.

Anyone have any ideas of how we could get the sim replaced without having to pay the $30?  Not really wanting to buy a new phone.  Could move to another operator but then would lose friends access.  What are the deals if we get a band new sim with credit (although I guess we dont then keep our number).  I know $30 doesnt sound like much but its just a pain really and not feel the charge is justified.

Mike.

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  Reply # 288114 8-Jan-2010 13:09
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I think VF have always charged for replacement SIM's? I didn't know they where $30 though, more like $20, perhaps Johnr can confirm.

The whole thing is interesting through as Telecom do not charge to replace a faulty SIM. The only way you would pay with Telecom would be if you damaged the SIM or simply wanted a new SIM for no reason.

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ajw

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  Reply # 288520 9-Jan-2010 20:52
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mpvincent: Hi all,

My wife has been having problems with her prepaid vodafone mobile, where she will send texts but others wont receive.  By taking out the sim (aparently its one of the old types) and putting it back in then it works again for a while.

The vodafone shop says that there is a charge to replace the faulty sim of $30 - and that doesnt include any credit.  Seems a bit exorbatant to me and would have thought vodafone would want to keep prepay customers given they can quite easily move to another operator.

Anyone have any ideas of how we could get the sim replaced without having to pay the $30?  Not really wanting to buy a new phone.  Could move to another operator but then would lose friends access.  What are the deals if we get a band new sim with credit (although I guess we dont then keep our number).  I know $30 doesnt sound like much but its just a pain really and not feel the charge is justified.

Mike.



If you don't get any satisfaction from Vfone and there was hardly any credit left in your  wife's account why not port your Vfone number over to 2 degrees after all SIM cards are only $2. With the shoddy treatment vfone are giving you it seems they deserve to lose another customer.

 
 
 
 


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  Reply # 288526 9-Jan-2010 21:09
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I have had prepay sim replacements in the past when they have died on me. Go to a vodafone shop, not the clueless non helpful retards at a first mobile store..

I saw the one at the glenfield mall has gone. Hope its because they are broke, not that they are graduating to a larger shop. Hard to do business around the corner from an actual vodafone shop I guess ;)




Richard rich.ms



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  Reply # 288528 9-Jan-2010 21:11
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Would do in a heartbeat but unfortunately I'm with vfone and have wife set up as best mate

mike


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  Reply # 288543 9-Jan-2010 21:41
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Are you sure it's not handset related?


Otherwise...

I haven't tried this myself, but in theory it should be good.


  • Visit the Vodafone Extended Roaming page and enter the mobile number of the SIM in question. Since it's very old, it should pass the check no problem.

  • Order an upgrade pack.

  • Activate and transfer as per instructions.


It's all free (including delivery) - and is a more convoluted way to do what you want. SIM should work fine here as usual - just newer to support extended roaming.

Others here might want to spread the word too :)


I personally think that Vodafone should give free replacements if it is old and can be shown to be faulty.




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Reply # 288675 10-Jan-2010 14:22
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manhinli: 

I personally think that Vodafone should give free replacements if it is old and can be shown to be faulty.



Does anyone know 2D's policy on this? I know it's only $2 for a SIM, but that's not the point.


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  Reply # 288727 10-Jan-2010 17:42
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nzbnw:
manhinli: 

I personally think that Vodafone should give free replacements if it is old and can be shown to be faulty.



Does anyone know 2D's policy on this? I know it's only $2 for a SIM, but that's not the point.


nzbnw



My previous 2D SIM card stopped working. I was instructed by 2D to get a blank SIM card from Warehouse stationery which I did. And the credit in my old SIM card was switched over at no cost to myself and kept my old number.
2D charge nothing to replace a SIM if it stops working for whatever reason.

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  Reply # 288738 10-Jan-2010 18:01
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The "blank" card cost you $2 though, I'm guessing.

ajw

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  Reply # 288747 10-Jan-2010 18:11
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Behodar: The "blank" card cost you $2 though, I'm guessing.


No way. The blank SIM is given to you for nothing at Warehouse staionery. I inserted in my phone, used a landline to contact 2D and gave them the number of the new SIM and they activated the new Sim and transferred my credit over and I retained my old number. The whole process took about 5 minutes at no charge.

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  Reply # 288751 10-Jan-2010 18:16
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Interesting, I would expect the sim card would be replaced (sort of as a warranty process) seeing as you paid for it and now it doesn't work. Obviously if you broke it or caused it to fail I wouldn't expect them to.

Manhinli suggestion looks like it is a good one though. Would be nice to hear from someone at Vodafone :)

ajw

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  Reply # 288756 10-Jan-2010 18:23
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phillw: Interesting, I would expect the sim card would be replaced (sort of as a warranty process) seeing as you paid for it and now it doesn't work. Obviously if you broke it or caused it to fail I wouldn't expect them to.

Manhinli suggestion looks like it is a good one though. Would be nice to hear from someone at Vodafone :)


The reason I jumped ship was because of Vodafones arrogance. You would think to keep the customer happy that Vfone would replace the SIM pronto at no charge. After all if customers do not spend money that seriously affects their bottom line.

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  Reply # 288760 10-Jan-2010 18:36
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manhinli:Vodafone Extended Roaming page


Vodafone: When you get the new SIM card please call 777 using your existing SIM card and speak to a customer services representative


Lol, and pay $1 to speak to a customer service rep if you're on prepaid?

Even after they say:

 

·         no down time

·         no additional cost


nzbnw












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  Reply # 288761 10-Jan-2010 18:39
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nzbnw:
manhinli:Vodafone Extended Roaming page


Vodafone: When you get the new SIM card please call 777 using your existing SIM card and speak to a customer services representative


Lol, and pay $1 to speak to a customer service rep if you're on prepaid?



Even after they say:

 

·         no down time

·         no additional cost




 


nzbnw







Haha yea I just read that too :P

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  Reply # 288762 10-Jan-2010 18:40
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nzbnw:
manhinli:Vodafone Extended Roaming page


Vodafone: When you get the new SIM card please call 777 using your existing SIM card and speak to a customer services representative


Lol, and pay $1 to speak to a customer service rep if you're on prepaid?

Even after they say:

 

·         no down time

·         no additional cost


nzbnw


I suppose that's another side effect from the stupid $1 charge... better than $30 for something else I suppose.




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