SonyEricsson V800 Date Sync Issue (DST error?)

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Mycenius

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#5584 10-Nov-2005 15:26

Hi All,

Have been having a frustrating time with Synchronising my SonyEricsson V800 with Outlook 2003 - all new appointment times in calendar show up in phone 1 hour early... I recently upgraded from Office 2000 to Office 2003 and existing appointments from the old 2000 install are fine, any new ones added since Office 2003 installed are 1 hour out when Sync'd with the phone. I have previously had the same issue with a Nokia 6230 with Office 2000. There is a related thread regarding Nokia's in the Telecom Mobile Forum, which I have commented on:

It seems this issue is more likely an Office 2002/2003 and/or Exchnage 2003 issue than a specific phone one - but was wondering if anyone else has experienced this with a SonyEricsson phone? or any other phone that sync's with Outlook?

Note that not all my appointments are out of whack on the phone - only the new one's added to my Outlook Calendar since the Office 2003 upgrade - they are 'early' by one hour. Also if I turn off the DST setting on the phone it makes them early by 2 hours - so I'm fairly sure it's not a DST issue - it's something fundamentally wrong with the GMT time system between Outlook and the Phone...

Appreciate any comments,

Thanks

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BDFL - Memuneh
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Geekzone

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#22964 10-Nov-2005 15:36

Have you checked if the timezone on your PC is correctly set to NZ and the "Automatically adjust clock for daylight saving changes" is checkbox is set?

Also, in Microsoft Outlook, go to Tools | Options | [Calendar Options] | [Time Zone] and check that your timezone is actually selected as "(GMT + 12) Auckland, Wellington" and Adjust for daylight saving time is checked.

Mycenius

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#22968 10-Nov-2005 15:40

Hi Freitasm,

Yep - done all that... Been trying to fix it for almost a month... I'm an IT Professional BTW, FWIW, so I think I've thought of all the obvious stuff and all that. I have done some extensive google searches too trying to find any references to the issue on the web anywhere...

Cheers

freitasm

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#22969 10-Nov-2005 15:42

Sounds good. Just to make sure, becase people check the system time zone but forget to check the Outlook time zone.

Mycenius

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#22971 10-Nov-2005 15:45

freitasm: Sounds good. Just to make sure, becase people check the system time zone but forget to check the Outlook time zone.

With Office 2003 they are linked - if you change one you change both... and vice versa.

However the other possibility is the time zone on Exchange 2003 affecting it - BUT since We have been running Exchange 2003 for over a year, and I never had the issue with Outlook 2000, and my pre-Outlook 2003 appointments are fine, it seems to be an Outlook 2003 issue...

gman

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#23175 14-Nov-2005 15:02

Just so you know, you're not insane. This is happening to me as well.

I have logged a job with SE support, and after a flurry of discussion with level 1 support (quite good), I have been escalated to "technical". That's where it stopped. No discussion or replies since then (a month), despite a weekly nudge from me.

I notice on the phone you don't seem to be able to set the time zone to GMT+13 - I'm putting the fault down to a bug in the firmware.

BrentR

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#23185 14-Nov-2005 17:21

This same bug was prevelant in the K700.

I'm not sure a fix was ever made.
But it seems to be a VF Live! thing as non VF Live! phones didn't have this problem.

Gigs

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#23255 15-Nov-2005 13:12

K700i was definately fixed, there was a firmware upgrade that solved it.

Sharesies

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Mycenius

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#23256 15-Nov-2005 13:18

Thanks Guys (& Gals), my experience however is the issue is in Office 2003, as even if you put the phone aside for a moment, as soon as I take DST off my laptop all my appointments move 1 hour in Outlook - but the one's I made before upgrading to O2k3 don't! These latter also come through to my phone fine (with the correct time) as did all my appoitments prior on O2k - so it's definitley something linked to anything created after I installed Outlook 2003...

Mycenius

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#24375 7-Dec-2005 13:28

Anyone had anymore news on this? I see the identical issue oin the Nokia's is reportedly fixed now with the latest Nokia PC Suite release - what are Sony Ericsson doing?

gman

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#24377 7-Dec-2005 13:55

Here's my only reply from SE on the issue (open for two months now):

---
Unfortunately we are still waiting for the updated information from our technical team, we have requested them for the update and once we received a word from them we will certainly let you know. We do apologise terribly for the delay.
---

sbiddle

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#24378 7-Dec-2005 14:14

How did you set the time in your phone? I've got a V600i which suffers from daylight saving blues as well. If I set my phone to the correct NZDT time the world clock application is wrong. If I set it using the phone's daylight saving function to +1 hr the world clock app is correct but all the phone calendar and memos are an hour out as well as any syncronisation. :-(

gman

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#24381 7-Dec-2005 14:44

I think I've tried using every combination of setting the time. I don't use the world clock (found it, thought it was pretty, said "cool!" and haven't touched it since) so never noticed the glitch you mention.

bobmeister

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#24417 8-Dec-2005 09:38

I also have a V800 whcih is having this problem. It is logged with SE and off with their developers somewhere. I did find an interesting post on a forum overseas on this topic which may describe the problem and a fix, but it sounds clunky and you would need specific phone file manager software. Quote below;

"This problem I managed to solve. The problem with changing time zones is that when you initially synch with the pc a file is written on your phone that stores the time zone info for your computer. There is no built in way to delete or modify that file on the phone (except, as Sony-Ericsson recommends, a hard reset of the phone). I purchased FileSearchPro for symbian and installed it on my phone, and I use it to delete the GMTOffset.ini file on the phone every time I change timezones. If you delete this file, the next time you synch the file will be recreated using the current time-zone settings of your computer, thus solving the problem.

Hope this helps someone.

-MS

**edit** : I still was having a problem with the daylight savings change, but found the solution just now. There is another file that also gets written to the phone called, i think it was, daylight.ini, which appears to record the daylight savings status of your computer. I deleted this file on the phone, emptied the calendar, and forced a full synch of the calendar, and now everything is correct (both the GMTOffset.ini and Daylight.ini files were rewritten on the phone according to my computer's current settings, and now the calendar times match Outlook)."

Mycenius

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#24431 8-Dec-2005 13:11

Interesting Bob - I've been tossign up whether to try a full reset and resync...

On a related note I've alsofound my media player does not work properly, the repeat and shuffle functions don't work when playing MP3s - so I'm starting to wonder if the whole current firmware is dodgy...

gman

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#24435 8-Dec-2005 13:51

There is a firmware update function on the SE website, which I tried. It reinstalled the firmware I already had (on about the fifth go - it didn't tell you you need to install a special SE flash memory driver first) and then did a hard reset. Nothing was resolved.

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