Mod Emeritus
Trusted
My GPRS overcharging has apparently been 'solved' by Voda solution services. Apparently my phone opens the SE WAP site while opening Vodafone live. (Even though homepage is defintely http://live.vodafone.com ).
What makes it all the more funnier is that when I use my Voda branded Z600... I get billed for it too.
Has anyone heard of this behaviour? I mean, I haven't had ANY GPRS billing issues for the better part of 8 months or so (on prepay as well).
I was going to take it with a bit of salt because someone at customer services (not solution support.... and it was only one person) had already said:
I mean, I'd like to stay on with Vodafone on account but if they are going to keep overcharging - I'll disconnect (already actioned today when talking to them since its been since the 14-9-05 and they have told me that they have finished as far as they are concerned) and goto the CC. CC have already told me that Vodafone must provide written evidence of the disputed charges in question. So I have requested written evidence from Vodafone.
Been down at Digital Mobile (where I signed up for on account) just to vertify that my GPRS and WAP browser settings are correct (which haven't changed for 1/2 year or so). They thought it was strange and are going to look at it too. Going to collect my bills for them too since apparently my account online isn't good enough for Vodafone.
It was nice though to talk to them face to face - very pleasant.
Anyway I wasn't intending to troll but it looks like it now... but I was wondering whether anyone else was having overcharing issues when browsing voda live.
CM
Biddle Corp
