Great service from VF online store

Forums › Vodafone New Zealand › Great service from VF online store

marmel

1492 posts

Uber Geek
+1 received by user: 42

Trusted

Subscriber

Topic # 56579 18-Jan-2010 10:17

I ordered an iphone on Saturday with a plan. I received an email informing me it took 2-3 business days to process due to it being on account.

Fair enough I thought, hopefully I would have the phone by the end of this week.

Yesterday (Sunday) I got another email advising the order had been processed and was awaiting shipping and then this morning received my email confirming phone has been shipped.

I was quite impressed by this as the order had been processed over the weekend and it looks like I will receive the phone Tuesday morning.

Well done VF.

VFNZPaulBrislen

970 posts

Ultimate Geek

Trusted

Vodafone

Reply # 290827 18-Jan-2010 10:41

Thanks for taking the time to write that, I'll let the team know. And their bosses...

Cheers

Paul

Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz

Dawg

232 posts

Master Geek
+1 received by user: 1

Reply # 290838 18-Jan-2010 11:23

We can be quick to bag the big companies on this site - its good to see some positive feedback

wreck90

780 posts

Ultimate Geek
Inactive user

Reply # 290854 18-Jan-2010 12:13

Hmm, nice to know that some are happy.

I've only ever had grief from vodafone Topping up by credit card using their phone system often fails, and in the past you could only pay one phone by one credit card. Not sure if that's still true.

Why is it that vodafone is the only utility that demands credit card updates by mail?

Also, when vodafone stopped sending bills, I got my phone disconnected. I asked them why. They said my last payment bounced. I told them I have a newly issued credit card and wrote into them over a month ago. They said, we didn't process that in time. They said I should have called them when my payment failed. I asked them how would I know the payment failed, you don't send the $##$@#$ bills. They said, they'd reconnect my phone. Next day, phone still not going..... back through the same routine....

Trying to use their telephone system to top up via credit has only ever been a headache. You'd think for something so simple they'd get it right first time. But, in all the years I've been with Vodafone it has always been a pain in the butt.

I stronly dislike vodafone, but only stay with them since they were the monopoly GSM provider... now that telecom is GSM, i'm going to reevaluate when my contract runs out.

marmel

1492 posts

Uber Geek
+1 received by user: 42

Trusted

Subscriber

Reply # 290865 18-Jan-2010 12:42

wreck90: Hmm, nice to know that some are happy.

I've only ever had grief from vodafone Topping up by credit card using their phone system often fails, and in the past you could only pay one phone by one credit card. Not sure if that's still true.

Why is it that vodafone is the only utility that demands credit card updates by mail?

Also, when vodafone stopped sending bills, I got my phone disconnected. I asked them why. They said my last payment bounced. I told them I have a newly issued credit card and wrote into them over a month ago. They said, we didn't process that in time. They said I should have called them when my payment failed. I asked them how would I know the payment failed, you don't send the $##$@#$ bills. They said, they'd reconnect my phone. Next day, phone still not going..... back through the same routine....

Trying to use their telephone system to top up via credit has only ever been a headache. You'd think for something so simple they'd get it right first time. But, in all the years I've been with Vodafone it has always been a pain in the butt.

I stronly dislike vodafone, but only stay with them since they were the monopoly GSM provider... now that telecom is GSM, i'm going to reevaluate when my contract runs out.

Why hijack this thread when you could have posted this in one of the many "I dislike VF because threads??"

freitasm

BDFL - Memuneh
61303 posts

Uber Geek
+1 received by user: 12043

Administrator

Trusted

Geekzone

Lifetime subscriber

Reply # 290868 18-Jan-2010 12:50

Also Telecom does not run a GSM network, it runs a WCDMA (3G) network. It uses SIM cards but it is different.

Vodafone runs both a GSM (2G) and WCDMA (3G) networks.

Backblaze cloud backup (personal and business) | Geekzone broadband switch | Amazon (Geekzone aff) | MightyApe (Geekzone aff) |

My technology disclosure | Business Transformation | Enterprise Content Management | Customer Relationship Management

wreck90

780 posts

Ultimate Geek
Inactive user

Reply # 290876 18-Jan-2010 13:25

From what I understand , WCDMA is 3rd generation GSM. Am I wrong?

Does this mean you cannot use gsm phones on the telecom WCDMA network? I thought you could.

freitasm

BDFL - Memuneh
61303 posts

Uber Geek
+1 received by user: 12043

Administrator

Trusted

Geekzone

Lifetime subscriber

Reply # 290881 18-Jan-2010 13:38

wreck90: From what I understand , WCDMA is 3rd generation GSM. Am I wrong?

Does this mean you cannot use gsm phones on the telecom WCDMA network? I thought you could.

WCDMA is very different of GSM - completely different technologies and completely separate networks. Vodafone runs two networks (GSM and WCDMA) and the handsets automatically switch when needed.

IF you have a WCDMA handset on Vodafone you can use it on Telecom - if it supports the proper bands - the iPhone for example supports 850 and 2100 MHz that's why it can work on Telecom and Vodafone (Telecom runs 100% 850 MHZ and Vodafone partially runs 2100 MHz on its 3G network).

But no, WCDMA is not the same as GSM. It's the natural evolution path for the operators to upgrade their networks, but very different things...

Backblaze cloud backup (personal and business) | Geekzone broadband switch | Amazon (Geekzone aff) | MightyApe (Geekzone aff) |

My technology disclosure | Business Transformation | Enterprise Content Management | Customer Relationship Management

wreck90

780 posts

Ultimate Geek
Inactive user

Reply # 291063 19-Jan-2010 08:29

Thanks for the explanation.

WDCMA certainly shares some of primary GSM attributes - such as sim cards and a global roaming network.

WCDMA should have been named GSM V2.0, since as you say it is the natural evolution path.