[TelstraClear] Apparently I've used 70.39gb this month...

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] Apparently I've used 70.39gb this month...

fraseyboy

134 posts

Master Geek

#57854 26-Feb-2010 20:03

...on a 20gb plan, which is supposedly going to cost me an extra $150.43.

Somebody please tell me this is a bug with the usage metre? There is NO way I used 70gb this month. I've downloaded nothing which is notably large, only done three or four hours of gaming (Bad Company 2). Asides from somebody hacking my wifi, I can't imagine how I could have downloaded that much.

What be happening?

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#302571 26-Feb-2010 20:30

You looked up your daily/hourly logs? See if theres any abnormal usage in them. . I check mine daily so I can hassle my flatmates (when of course I know I use by far the most data!).. Ive always found their data meter to be pretty good (except the one month where it stopped and I went like 100mb over - wasnt happy!)..

uktuatara

149 posts

Master Geek

#302573 26-Feb-2010 20:35

1. Check the usage meter
2. if you see that there is actually usage that adds up to the total change your wifi password
3. dont use the net for a day or so, then check the usgae meter again the next day ... has it gone up?

Batman

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#302574 26-Feb-2010 20:55

does your wifi have a password? if not i'd say your neighbour's been using your wifi and downloading. well it does not have to be a neighbour, someone can drive and park in front of your house and lock into your wifi and download

fraseyboy

134 posts

Master Geek

#302587 26-Feb-2010 21:37

This is based on what's on the usage meter. I have a password on my wifi. I live on a back section and afaik the wifi doesn't reach to the road, but I'll change it anyway.

According to the usage metre, most of the data is upstream. Also, I've apparently used over 4gb today already which is completely outrageous seeing as all I've been doing is browsing forums.

Batman

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#302592 26-Feb-2010 21:44

hang on a sec the 20gb plan is fixed price. wont cost you a cent more to have "accumulated" all these data

robjg63

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#302593 26-Feb-2010 21:44

Either you have something that is actually using your internet, OR the ISP has problems with their usage meter software.
I used to often have problems with IHUG/Vodafone - really stupid usage like 20GB in a day - I rang them and they admitted issues with the usage meter and just seemed to reset the traffic counter for me. That used to often happen.

That was a couple of years ago though - seems to have been ok for quite some time (touch wood). Try ringing your ISP.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

freitasm

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Geekzone

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#302598 26-Feb-2010 21:59

I use TelstraClear and don't see any problem with the meter.

I suggest you unplug your PC/laptop from your connection and run a full antivirus/antispware scan.

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fraseyboy

134 posts

Master Geek

#302616 26-Feb-2010 22:55

joker97: hang on a sec the 20gb plan is fixed price. wont cost you a cent more to have "accumulated" all these data

Not sure where you're coming from. If I go over my cap, I have to pay for extra usage 'blocks'.

freitasm: I use TelstraClear and don't see any problem with the meter.

I suggest you unplug your PC/laptop from your connection and run a full antivirus/antispware scan.

I did a scan just yesterday and according to the metre, this sort of usage has been going on since the beginning of my internet month (10th of February).
It all seems to match my normal usage patterns. More data is used on weekends and it only begins when I turn my computer on and stops when I turn my computer off, according to the daily usage. Unless I have one hell of a virus, I think it MUST be a bug with their system.

I'm still using outrageous amounts of data too. I owe them $159.30 now.

shermanp

355 posts

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#302618 26-Feb-2010 23:07

Are you sure you don't have any BitTorrent or other P2P program running on Windows startup? It can be easy to forget they are running, and most will happily upload as much as they can.

fraseyboy

134 posts

Master Geek

#302622 26-Feb-2010 23:14

Yes, I am very sure. I have torrented one or two things this month but I always close it after the torrent is done, being the dirty leech I am. Pidgin, DestroyTwitter and Steam are the only applications I have running on startup, aside from my antivirus.

eXDee

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#302626 26-Feb-2010 23:49

Tip: net usage item for firefox supports telstraclear. I have a simple meter in the top corner of firefox which shows me my usage and allows you to keep track of it. Its 10x faster than loading/logging into the usage meter page too.

ArcticSilver

729 posts

Ultimate Geek

#302628 26-Feb-2010 23:59

fraseyboy: Yes, I am very sure. I have torrented one or two things this month but I always close it after the torrent is done, being the dirty leech I am. Pidgin, DestroyTwitter and Steam are the only applications I have running on startup, aside from my antivirus.

If i was you id follow the folling steps
1) Unplug your router for a day - record the usage.
2) Turn wireless off on your router - record the usage.
3) Put it all back on - record the usage.

You should be able to tell if its a meter problem (high usage on 1) vs unsecured wireless (high usage on 2) or your wired PC (high usage on 3) unless of course you connect your PC via wireless.

sbiddle

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#302643 27-Feb-2010 08:04

I had some issues last year with traffic being charged that I wasn't - essentially my connection was suffering a mini DOS attack and traffic was not passing through my router.

In the end I got my IP changed using internal contacts which fixed the issue immediately, the helpdesk were anything but.

fraseyboy

134 posts

Master Geek

#302669 27-Feb-2010 11:10

I've only had my computer on for 20 minutes or so and I've apparently used around 1gb, with almost half of that being upstream. Data only gets used when I have my computer on so I don't think its likely to be someone using my wifi. I did a virus scan. Found nothing.

I'll give TCL a call today and see if they can see anything.

Jarno

270 posts

Ultimate Geek

#302673 27-Feb-2010 11:33

Keep an eye on the blinkenlights of the router and modem. See if they are blinking away furiously and continuously while you do nothing (and there are no updates downloading in the background). That would indicate a lot of traffic going through.

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