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Topic # 57873 27-Feb-2010 13:16
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Hi guys,

I am running a WRP400 on Telstra cable and over the last month to two months have had issues with VOIP and losing the voice call for aprox 4-5 seconds.  It just goes silent and then return to normal and withing 60 seconds or so does it again and again etc.

I thought it was most probably due to QoS so went to make sure that it was all working correctly.  However under QoS there is no "Voice" option despite the manual saying that their should be!  Is this because I am running the router under xnet?  And is this the cause of my problems

It should be noted that resetting the router (by the button or pulling the plug) fixes this problem until a few hours later and we are back to where we started.  This is getting extremely frustrating, suggestions from those in the "know" are welcome!!

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WorldxChange

  Reply # 302694 27-Feb-2010 13:39
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Send me your details and we will take a look




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1591 posts

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+1 received by user: 259

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  Reply # 302743 27-Feb-2010 18:36
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Cheers, details sent

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WorldxChange

  Reply # 302763 27-Feb-2010 19:29
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Okay ,seen a couple of things, firstly every call I see from you has a small amount of packet loss in your both the transmit side and receive side, this is pretty strange as generally we see this as being totally clean, but to see it on all calls is a little strange and points to a consisent issue.,

if you can PM the details when you get the call with the symptoms you see I will take a look at that , I am looking for something in particular, but possibly this packet loss may be happening locally with your modem ???, The small amount I saw on the calls today wouldn't cause any real issue but something seems to be causing it and Packet loss is the natural born enemy of the VOIP call Laughing , my first thoughts would be local modem / network setup.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

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