Vodafone announces repaying your cancellation charges when switching from XT

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone announces repaying your cancellation charges when switching from XT

dman

953 posts

Ultimate Geek

#57934 1-Mar-2010 14:25

Angry with Telecom? We'll pay break fee, says Vodafone (NZ Herald)

Also:

http://www.vodafone.co.nz/leave-the-xt-network/

"
Vodafone will today announce a fresh offensive to capitalise on Telecom's ongoing woes.

Paul Brislen, Vodafone spokesman, said the company would refund any Telecom customers penalised for switching mobile phone providers.

Under the deal to be announced this morning, angry Telecom customers can change to Vodafone and keep the same phone number - and be credited the amount they are charged for breaking their contract.

That amount varies but in one case, Mr Brislen said, a customer had to pay $1500 to leave Telecom.

The aggressive attempt to snatch business and consumer customers comes as Telecom faced more problems yesterday.

"

https://www.youtube.com/c/SoundSpeeding

wellygary

8333 posts

Uber Geek

#303299 1-Mar-2010 14:52

IMHO Some of these headlines are a bit misleading thou...

"we'll pay break fee" is really "we will give you credit equal to your break fee"- mutter, headline writers.
At least Vodafone's site spells out actually what they will do. rather than the exaggeration the Herald gives.

dman

953 posts

Ultimate Geek

#303451 1-Mar-2010 21:12

the article also didn't mention other very important details such: you have to buy a phone from VF (no good using your PI phone) and you have to sign up to THEIR 24 month plan instead... so yeah, not such a good deal at all, UNLESS you are already planning on moving to VF

https://www.youtube.com/c/SoundSpeeding

johnr

19282 posts

Uber Geek
Inactive user

#303452 1-Mar-2010 21:15

dman: the article also didn't mention other very important details such: you have to buy a phone from VF (no good using your PI phone) and you have to sign up to THEIR 24 month plan instead... so yeah, not such a good deal at all, UNLESS you are already planning on moving to VF

That is not what the 1000s think that are moving across. Sounds like you expect Vodafone to pay out the ETCs and no contract signed this has to benefit Vodafone or there would be no point doing it.

DeroyBoy

262 posts

Ultimate Geek

Trusted

#303486 1-Mar-2010 22:12

Its a good deal for people who are sick of XT problems and want out. But if your not pissed with telecom you gain nothing.

You give them your XT phone they give you a VF phone.
You pay Telecom a termination fee, VF apply equal credit to your account.

Net result you are on a different network with a new phone and new 24 month contract, but not any richer.

But considering there will be no shortage of people who are pissed with XT it is a good move on VFs part.

dman

953 posts

Ultimate Geek

#303508 1-Mar-2010 23:09

johnr:
dman: the article also didn't mention other very important details such: you have to buy a phone from VF (no good using your PI phone) and you have to sign up to THEIR 24 month plan instead... so yeah, not such a good deal at all, UNLESS you are already planning on moving to VF

That is not what the 1000s think that are moving across. Sounds like you expect Vodafone to pay out the ETCs and no contract signed this has to benefit Vodafone or there would be no point doing it.

nope, you are putting words in to my mouth as I never said I expect VF to be the fairy godmother

I will however state very cleary now what is my opinion of the parties involved:

VF: because of the timing, very smart marketing

NZ Herald: misleading reporting (but hey.... they've got to make a headline somehow!)

https://www.youtube.com/c/SoundSpeeding