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Topic # 57937 1-Mar-2010 15:27
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...from notebookcity, none of this cheap trademe knockoff stuff.

I have entered in a static IP, the DNS info from xnet & the provisioning link according to the instructional video.

I've plugged the the PAP2T via the included ethernet cable into my RTA300.

I unplugged the power from the PAP2T for 5 minutes and replugged it in.

The only lights are Internet/Power and the phone lights aren't lit up despite my phone being plugged into Phone 1.

Do I have to tell xnet about what device I have or something? Is this meant to work as is? My "welcome to fusion/vfx" email contained no information about actually setting up. I've seen in other threads that some people have to tell xnet the mac address of their device, is this true?

Just restarted router/PAP2T and still no dial tone or light.

NOTE: Router firewall is currently disabled.

Totally lost :/






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  Reply # 303324 1-Mar-2010 15:55
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You will need to let WXC know the MAC address of the device you have. The MAC address is on the back of the device.




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  Reply # 303341 1-Mar-2010 16:28
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Each device is unique and that comes from the MAC address, so we have to have the Model and MAC address then we build a unique config for that device and it will only work on that device, just phone the help desk with the model type and MAC address and then they will provision it for you, you will need to repower the unit afterward to force it to pick up it's config.

Will probably get done tomorrow as it will depend on what device info you supplied originally




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

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  Reply # 303345 1-Mar-2010 16:46
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hairy1: You will need to let WXC know the MAC address of the device you have. The MAC address is on the back of the device.


And in the screenshot above...



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  Reply # 303385 1-Mar-2010 17:45
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What the hell, I can't access the device on my network anymore. The internet light is lit up but it's just gone. I had 192.168.1.8 static IP wtf, I also scanned all 192.168.1.x and it's not there.

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  Reply # 303392 1-Mar-2010 18:01
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Just turn your PC to dynamic IP, unplug the cable, plug again and check IPCONFIG to see what's the gateway address...







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  Reply # 303394 1-Mar-2010 18:06
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I mean I had set the PAP2T to 192.168.1.8 static IP and now I can't access it at that address.

My PC is 192.168.1.15 and my gateway (router/modem) is 192.168.1.100. I'm not sure what changing my PC to dynamic would achieve?

Also why would I want to find out my gateway's address?

edit; Wait do you mean plug my PC directly into the PAP2T?

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  Reply # 303396 1-Mar-2010 18:09
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Ooops, sorry - missed that you have a router.

Have you contacted WorldxChange with the MAC address? If yes, could it be the device have already reloaded the configuration?

If this is the case, don't you have a list of dynamic clients on your router, because once the configuration is reloaded it will be dynamic by default.





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  Reply # 303403 1-Mar-2010 18:21
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The configuration would have probably reverted the PAP2T to a dynamic IP. You should be able to see a list of the DHCP leases in your router to establish the IP of the device.

You can log back in and change this back to a static IP if you wish.

Does the phone actually work now?



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  Reply # 303560 2-Mar-2010 08:38
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Yeah I'm a complete tool, I'll remember to check the router's client list whenever anything like that happens again, IP scan did find it I'm apparently blind though :/

Okay so I rang xnet last night and gave them the mac address and they said it'd be provisioned today.

I don't have a phone light as of yet but I can access the PAP2T. I guess I should wait till around midday then give them a call?

Should I get a phone light before xnet have set it up at their end?

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  Reply # 303602 2-Mar-2010 11:22
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TerrorBlade: Should I get a phone light before xnet have set it up at their end?

No, you won't get a phone light until your device has been provisioned.  Give Xnet until tomorrow morning before hassling them further.  Generally, you will see it up and running within one business day from providing the details, although occasionally it might take a little longer.





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  Reply # 303603 2-Mar-2010 11:26
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Can you send me your details please, and I will take a look,




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  Reply # 303605 2-Mar-2010 11:32
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Actaully just found your details, the device picked up its config and provisioned itself at 11:14 and is up now up and running




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  Reply # 303644 2-Mar-2010 13:05
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Hmm, no Phone 1 light yet (and no dial tone) using my wireless phone. Trying my other, corded phone now.

Is an RJ12 cable the correct cable for this use (connecting the PAP2T to the phone)?

edit: Tried plugging the corded phone into the PAP2T, just get a loud buzzing sound out of the handset and no phone 1 light.

http://www.dse.co.nz/dse.shop/4b8c596400ceb7902741c0a87f3b071a/Product/View/F2153

^Link to the RJ12 cable I'm using.

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  Reply # 303652 2-Mar-2010 13:18
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TerrorBlade: Hmm, no Phone 1 light yet (and no dial tone) using my wireless phone. Trying my other, corded phone now.

Is an RJ12 cable the correct cable for this use (connecting the PAP2T to the phone)?



We see your device registered and online and has been since 11:14 this morning, so the Phone LED 1 should be on and you should have dial tone. If you do not have the Phone LED on then you will not have dial tone.

If you go to the device and have a look at the front page, status is should also say registered on there along with your Phone details.  




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

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  Reply # 303653 2-Mar-2010 13:22
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TerrorBlade: Hmm, no Phone 1 light yet (and no dial tone)

Then something is still wrong.  Unplug any phones, and try powering down your PAP2T, wait 10 seconds and then power up again.  The Phone 1 LED should light up.  If it doesn't, then any phone is not going to work.

TerrorBlade: Is an RJ12 cable the correct cable for this use (connecting the PAP2T to the phone)?

http://www.dse.co.nz/dse.shop/4b8c596400ceb7902741c0a87f3b071a/Product/View/F2153

^Link to the RJ12 cable I'm using.

Yes, that one looks fine, assuming your phone has an RJ12 socket rather than a BT plug.

There are some corded phones out there which have different wiring on the RJ12 socket than the standard.  But I have never struck a cordless phone which didn't have the correct wiring, so try that one again.

Your description of a buzzing sound ... can you be more specific?

A mains-related buzz (low pitched) or a higher-pitched sound?





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