New Vodafone credit limit rules?

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fbnz

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Topic # 57979 3-Mar-2010 11:16

I just received a text from "Vodafone" saying that they are changing their credit limit rules.

Now, when you reach your credit limit, you'll no longer be able to use 2Call, TXT or data until your account is paid.

The message says to go to vodafone.co.nz/barring for more info, which I tried but it actually reverts to a search page result for "bar" - http://help.vodafone.co.nz/app/topics/kw/bar/search/

The first result is "What is a Credit Bar?" and the info contained within that doesn't indicate any of the "new changes" as stated in the text.

I asked a few friends on Vodafone accounts if they received the text and they said no. I checked Vodafone NZ's twitter for any info but none there also.

So I was just wondering if anyone here can confirm/deny this, or is this a fake text somehow masked by using "Vodafone" as the sender?

Thanks!

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Reply # 303926 3-Mar-2010 11:33

Previously our credit limits could only be applied to voice calls. Now we're extending it to cover data and TXT.

Too often we had customers who had a self-imposed credit limit (or one we'd put on for them) who would breach the limit without meaning to because they kept using data or TXT services. That means it was a credit limit that wasn't stopping you exceeding your limit.

Now we can manage that better and so we will. Credit limits that are in place will apply to TXT and data as well as to voice. So you could (for example) set a limit that is $100 a month and be more certain that you won't be able to accidentally spend $120 a month.

Hope that helps,

cheers

Paul

Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz

fbnz

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Reply # 303929 3-Mar-2010 11:42

Hi Paul

Thanks for clarifying this. You should probably look at updating the specified page in the message though to reflect the new rules :)

VFNZPaulBrislen

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Reply # 303933 3-Mar-2010 11:48

It should be live. I'll go badger the web team now... thanks for the heads up.

Cheers

Paul

Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz

c3rn

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Reply # 304451 4-Mar-2010 16:01

PaulBrislen: Previously our credit limits could only be applied to voice calls. Now we're extending it to cover data and TXT.

Too often we had customers who had a self-imposed credit limit (or one we'd put on for them) who would breach the limit without meaning to because they kept using data or TXT services. That means it was a credit limit that wasn't stopping you exceeding your limit.

Now we can manage that better and so we will. Credit limits that are in place will apply to TXT and data as well as to voice. So you could (for example) set a limit that is $100 a month and be more certain that you won't be able to accidentally spend $120 a month.

Hope that helps,

cheers

Paul

Ahh just like how it was in the good old days pre-siebel right Paul?? lol

VFNZPaulBrislen

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Reply # 304456 4-Mar-2010 16:04

Ah, you'll be older than me... I've known no difference! ;-)

Paul

Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz

johnr

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Reply # 304477 4-Mar-2010 17:00

yes thats how it use to be in COBRA

pageweon

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Reply # 304491 4-Mar-2010 17:28

can those limits kick in mid session??
e.g. your $1 away from your cap and then decide to tether up your phone/modem for a nice juicy 400mb file

this is where a signature goes

pageweon

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Reply # 304494 4-Mar-2010 17:38

corrblimey i remember those programs
it was a right pain getting used to using siebel

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c3rn

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Reply # 304591 4-Mar-2010 22:17

pageweon: corrblimey i remember those programs

it was a right pain getting used to using siebel

I agree - bring back COBRA :-)

johnr

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Reply # 304593 4-Mar-2010 22:22

brad_p:
pageweon: corrblimey i remember those programs

it was a right pain getting used to using siebel

?

I agree - bring back COBRA :-)

?

Siebel is really coming along now and some awesome work has gone into improving it with lots more fixes coming this year.

John

c3rn

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Reply # 304597 4-Mar-2010 22:26

johnr:
Siebel is really coming along now and some awesome work has gone into improving it the whole thing with lots more coming this year.

John

Sounds like this more on improving on the back end to allow better products and services rather than the front end for CS. Case and point: compare how long it finally took to get the credit limit system like it use to compared to when Siebel was launched.

Not that I'm saying this is a bad thing... just a little disappointed that it took years to get here.

johnr

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Reply # 304599 4-Mar-2010 22:27

pageweon: can those limits kick in mid session??
e.g. your $1 away from your cap and then decide to tether up your phone/modem for a nice juicy 400mb file

Not really as rating of CDRs off the core network for postpay is approx 60 to 90 minutes after the phone call / SMS / data session

John

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Reply # 304602 4-Mar-2010 22:30

brad_p:
johnr:
Siebel is really coming along now and some awesome work has gone into improving it the whole thing with lots more coming this year.

John

?

Sounds like this more on improving on the back end to allow better products and services rather than the front end for CS. Case and point: compare how long it finally took to get the credit limit system like it use to compared to when Siebel was launched.

Not that I'm saying this is a bad thing... just a little disappointed that it took years to get here.

That is incorrect huge accounts that use to take about 3 - 7 minutes to load now load much quicker like 6 -10 seconds thanks to some work from IBM and that fix has only gone in the last 3 months

John

c3rn

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Reply # 304603 4-Mar-2010 22:32

Yup thats fair enough but how long has it taken to "fix" the credit limit to include data + txt. Also, we've had txter/talker for AGES now... we haven't had any now major pricing plans for about 18-24 months (excl iPhone plans which IMO were a flop)

johnr

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Reply # 304610 4-Mar-2010 22:35

Plenty of customers switching to those plans thanks to another network provider out there

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