Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


1741 posts

Uber Geek
+1 received by user: 587

Trusted
Subscriber

Topic # 58053 5-Mar-2010 14:20
Send private message

I posted a while back about our trials getting our homeline and broadband moved. It was a nightmare but we got it sorted (thanks to Paul Brislen).

http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=56323

We've moved again - we were doing the short term rental thing until we moved into our new house. The experience this time was completely different. I booked the move for today and first thing this morning the phone line at the flat went off and the phone line at our new house was on and surfing at 11Mbs.

I've got to say this was the best telecommunications experience I've had. It's great to see that sometimes things do work out!

Create new topic
122 posts

Master Geek


  Reply # 304779 5-Mar-2010 14:39
Send private message

Had the same experience when we moved house a couple of weeks ago, the service was prompt and the only problem I've had was I was charged with a $199 early termination fee. When the new invoice arrived 3 days ago on my e-mail I was shocked to see the extra $199 charge, but I called them immediately and the customer support guy talked to his supervisor for a few minutes and they waived it. Cheers Vodafone!

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 304794 5-Mar-2010 15:10
Send private message

Thanks for the feed back guys

John

970 posts

Ultimate Geek

Trusted
Vodafone

  Reply # 304796 5-Mar-2010 15:11

Thanks for taking the time to let us know... I'll pass that on to the fixed team. They've put in a huge amount of work to make life easier in recent times - they'll be pleased to know it's working!

cheers

Paul




Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz


3829 posts

Uber Geek
+1 received by user: 233

Trusted

  Reply # 304843 5-Mar-2010 16:34
Send private message

A big thanks to Christine from VF as well from my side. My ADSL line profile was stuck on 7616 whereas my cabinet can now do ADSL2+. I Contacted her couple of days ago and she sorted out my problem and had interleaving turned off on my line. Enjoying ADSL2+ speeds now :-)




Do whatever you want to do man.

  



1741 posts

Uber Geek
+1 received by user: 587

Trusted
Subscriber

  Reply # 304875 5-Mar-2010 18:50
Send private message

I've always been a pretty big believer that if you bitch and moan when things go wrong you should also give people a pat on the back when they fix what was wrong.

182 posts

Master Geek
+1 received by user: 11


  Reply # 304899 5-Mar-2010 20:36
Send private message

I agree, Vodafone are super efficient. Been a customer for just under a month and saw I got charged for My Sky when I got billed. Quick call and everything got sorted out.

It's still early days but very happy so far Laughing

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29


Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.