Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1586 posts

Uber Geek
+1 received by user: 496

Subscriber

Topic # 58053 5-Mar-2010 14:20
Send private message

I posted a while back about our trials getting our homeline and broadband moved. It was a nightmare but we got it sorted (thanks to Paul Brislen).

http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=56323

We've moved again - we were doing the short term rental thing until we moved into our new house. The experience this time was completely different. I booked the move for today and first thing this morning the phone line at the flat went off and the phone line at our new house was on and surfing at 11Mbs.

I've got to say this was the best telecommunications experience I've had. It's great to see that sometimes things do work out!

Create new topic
122 posts

Master Geek


  Reply # 304779 5-Mar-2010 14:39
Send private message

Had the same experience when we moved house a couple of weeks ago, the service was prompt and the only problem I've had was I was charged with a $199 early termination fee. When the new invoice arrived 3 days ago on my e-mail I was shocked to see the extra $199 charge, but I called them immediately and the customer support guy talked to his supervisor for a few minutes and they waived it. Cheers Vodafone!

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 304794 5-Mar-2010 15:10
Send private message

Thanks for the feed back guys

John

 
 
 
 


970 posts

Ultimate Geek

Trusted
Vodafone

  Reply # 304796 5-Mar-2010 15:11

Thanks for taking the time to let us know... I'll pass that on to the fixed team. They've put in a huge amount of work to make life easier in recent times - they'll be pleased to know it's working!

cheers

Paul




Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz


3778 posts

Uber Geek
+1 received by user: 222

Trusted

  Reply # 304843 5-Mar-2010 16:34
Send private message

A big thanks to Christine from VF as well from my side. My ADSL line profile was stuck on 7616 whereas my cabinet can now do ADSL2+. I Contacted her couple of days ago and she sorted out my problem and had interleaving turned off on my line. Enjoying ADSL2+ speeds now :-)




Do whatever you want to do man.

  



1586 posts

Uber Geek
+1 received by user: 496

Subscriber

  Reply # 304875 5-Mar-2010 18:50
Send private message

I've always been a pretty big believer that if you bitch and moan when things go wrong you should also give people a pat on the back when they fix what was wrong.

178 posts

Master Geek
+1 received by user: 11


  Reply # 304899 5-Mar-2010 20:36
Send private message

I agree, Vodafone are super efficient. Been a customer for just under a month and saw I got charged for My Sky when I got billed. Quick call and everything got sorted out.

It's still early days but very happy so far Laughing

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand's IT industry in 2018 and beyond
Posted 22-Jan-2018 12:50


Introducing your new workplace headache: Gen Z
Posted 22-Jan-2018 12:45


Jucy set to introduce electric campervan fleet
Posted 22-Jan-2018 12:41


Hawaiki cable system will be ready for service in June 2018
Posted 22-Jan-2018 12:32


New Zealand hits peak broadband data
Posted 18-Jan-2018 12:21


Amazon Echo devices coming to New Zealand early February 2018
Posted 18-Jan-2018 10:53


$3.74 million for new electric vehicles in New Zealand
Posted 17-Jan-2018 11:27


Nova 2i: Value, not excitement from Huawei
Posted 17-Jan-2018 09:02


Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15


Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37


Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59


Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42


New Chief Technology Officer role created
Posted 19-Dec-2017 22:18


All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54


How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.