[WXC/VFX] Xnet/Vfx WRP400 Linksys Router internal clock time 1 hour earlier than the current time

Forums › One NZ (including Farmside) › [WXC/VFX] Xnet/Vfx WRP400 Linksys Router internal clock time 1 hour earlier than the current time

geek4me

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#58866 22-Mar-2010 13:22

I have a WRP400 Xnet/Vfx router. For the last month or so I have noticed that the time shown on the admin login Status tab page is one hour earlier than the current time while the LCD time on the attached phone is correct.

This causes users with Internet Access Restrictions to have an extra hour of access at night. Xnet confirm this is an issue however I do not know exactly when the time changed back by an hour. If you know when this happened post it here as this will help XNet diagnose what has caused the issue.

coffeebaron

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#309815 22-Mar-2010 14:56

Most likely it is DST issue, as this use to kick over earlier. See what happens when DST ends, my guess is it will stay the same time, which will then be correct.

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geek4me

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#309884 22-Mar-2010 18:31

I called Linksys on the advice of Xnet/Vfx Help Desk on this issue. Apparently all the WRP400 Routers Xnet/Vfx tested have the same issue.

Linksys would not provide telephone support unless I paid for it as my WRP400 is out of warranty. Never mind that other WRP400 routers tested have the same problem. I think it's a pretty poor "company policy" response on the part of Linksys to not look at the issue. It's understandable if only my Router has this problem but not if all others are behaving the same.

Xnet passed the problem back to me asking me to contact Linksys saying it's an issue for Linksys to resolve. Linksys don't want to help.

Have asked Xnet to contact Linksys directly about it. Shame on Linksys for not providing any help on this issue.

quandum

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#309954 22-Mar-2010 21:19

Have you got up to date firmware?

http://www.cisco.com/en/US/products/ps10028/index.html

I would love to change the world, but they won't give me the source code

#BOFH

geek4me

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#310265 23-Mar-2010 15:32

Have asked Xnet about the latest firmware. Apparently it undoes a fix in the earlier firmware that fixed other problems. The issue is likely to be a date issue and the latest firmware patch does not fix anything related to dates.

Just wish Linksys would come to the party, admit they have probably configured the internal date wrong. It's no big deal but it should be fixed.

Meanwhile I won't be singing the praises of Linksys Help Desk support when they won't look at an issue of their own making to help customers out.

geek4me

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#311547 26-Mar-2010 10:18

Staff at Xnet/Vfx Help Desk have been able to obtain more information from Linksys owned by Cisco.

Cisco's Firmware does not adjust the Router's internal time for daylight savings.

This means everyone with a similar router will have the same issue. I wouldn't mind guessing that other Linksys (Cisco) brands of Routers have the same problem. At least the time is correct during the winter months.

The issue only affects those who have added Internet Access Restriction times. During Summer the times are out by an hour giving 1 hour longer access unless the restriction time is put back an hour.

I'm still disappointed that Linksys (Cisco) was not prepared to help me with a problem affecting all their routers simply because mine was out of warranty.

Thanks to Xnet/VFX who were able to find out that Cisco's Firmware is at fault for not adjusting the routers internal time for daylight savings.

Ragnor

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#311554 26-Mar-2010 10:38

Is there no option to just set the time directly and not use NTP to update it, have seen this a few times in Linksys devices and it's annoying when you run into a DST problem like this.