Outrages Vodafone.net.nz DNS TTL!!!

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chiefie

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#5949 11-Dec-2005 14:07

Okay, just few days ago i have changed my webhost from GoDaddy.com to WebDrive.co.nz and initiated NS updates.

much to my surprising, all DNS servers propagated quickly and easily.. and within 36 hours just about all the DNS servers that I known of have updated accordingly and correctly, usiing nslookup.

HOWEVER... Vodafone.co.nz/vodafone.net.nz's DNS server still stubbornly or stupidly stucked at old dns record!

and it has been over 48 hours, which is pretty standards for many DNS servers out there to get update... so i decided to call up Vodafone solution line 0800 921 021. And the technical helpdesk guy told me that they cannot force update on their dns and insisting that their policy for DNS update is 7 days.

WHAT?! 7-DAYS! and they have seperate priority agent for catering business users and consumer users when a device requesting for DNS information.. how on earth do you do that? all nslookup and dns request goes to the same dns server on vodafone.co.nz...

!!! i am so damn furious at this respond, the last time i had DNS Delayed update was with Telecom's Xtra and they took longer than 48 hours to respond to DNS propagation...

I simply find that Vodafone NZ's DNS update at 7 days is f* lazy and unaccurate and it eats into data users' patience and time! Now i can't check my mail on my phone... I can't get to my website on my mobile! all the sudden, my GPRS lost its purpose!

What do you all think? is 7 days acceptable?

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freitasm

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#24589 11-Dec-2005 14:38

DNS should follow the TTL specified on the primary DNS - or isn't such a thing?

Anyway, what is their DNS IP address? I have a suspicion...

freitasm

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#24590 11-Dec-2005 14:40

Never mind. Found it: 202.73.198.15 and 202.73.206.15

I thought for a moment it could be the same as Paradise, seeing that Vodafone NZ shares the same smtp server. I had problems with Paradise before but calling their help desk solved the problem pretty much straight away.

Sorry, the Vodafone update will have to wait. But pretty bad response I say...

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#24600 11-Dec-2005 17:27

I agree that seven days is crazy. It's reasonably common for ISPs to hold old DNS records for longer than they should, but they always update their records on request, and Vodafone's refusal to do this is unacceptable.

freitasm

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#24603 11-Dec-2005 19:41

Remember though, Vodafone is not an ISP, it is a telco. They don't know ISP business and probably don't realise their main role as a provider of voice services is changing rapidly into a provider of voice, data, media - ultimately information.

They probably don't know about Internet rules (RFCs), netizen behaviour and other stuff either.

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#24605 11-Dec-2005 20:22

You should get there name and on Monday ask to speak to a manager. If not advise the time you call as most help desks record calls.

That person seems to have the customer service skills of a idiot and sounds like they should not be working on that help line.

Also when you ring Vodafone you get front line staff that are simply front line and the people you need to talk to are not on the phones and you have to log jobs with them as I have called before about a issue and they advised they woul have to put through to second level support.

Really there is no excuse and what you got was a flog off

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#24611 12-Dec-2005 08:37

freitasm: Remember though, Vodafone is not an ISP, it is a telco.

With no internet connection, I can walk into a Vodafone store and get the equipment, connection and plan needed to get on the internet. How are they not an ISP?

chiefie

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#24614 12-Dec-2005 08:46

Anyway... Vodafone NZ's DNS finally get updated...

Like any business, Vodafone NZ only cares about corporate/business users.

When I told the tech helpdesk guy, and he is competent with what he does too.. i told him that Vodafone.net and Vodafone AU all had the right DNS update within 36 hours. he came back and say Vodafone NZ is operates separately with its own decision and policy as far as how they run their business/servers... but i think that if they have standard server set up, and it is in fact the same server to serve both consumer and business data users, umm... wont they have to keep up their freshness on DNS servers?

just tell me, how would they be able to provide priority (DNS) service/request for business users and secondary 7days-delayed-update-DNS service to consumer joe bloggs? Is that doable?

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#24624 12-Dec-2005 15:04

To be fair to Vodafone NZ, and without going into details, I've got this word from someone I know within Vodafone:

"...the Vodafone domain name service is an automated process that reloads, on average, at least once every two hours. We do not have a 7 day update policy, and to operate such a slow update process would render the DNS servers practically unusable."

So, really perhaps it was a help desk person with a bad hair day? Next time ask for names...

chiefie

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#24625 12-Dec-2005 15:05

on average, at least once every 2 hours? how would they explain 48hours+ delay?

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freitasm

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#24626 12-Dec-2005 15:10

Perhaps the original TTL was too long? Who knowns?

These are the mysteries of the Internet...

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#24635 12-Dec-2005 17:29

Disenchanted:
freitasm: Remember though, Vodafone is not an ISP, it is a telco.

With no internet connection, I can walk into a Vodafone store and get the equipment, connection and plan needed to get on the internet. How are they not an ISP?

And remember a Vodafone GPRS connection is one of the few ways to be *truely* anonymous on the net. Use a prepay cellphone and you are completely untraceable (assuming you haven't registered the phone or number or top up using your credit card!)

Grantis

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#25769 5-Jan-2006 17:44

freitasm: They don't know ISP business and probably don't realise their main role as a provider of voice services is changing rapidly into a provider of voice, data, media - ultimately information.

The word Vodafone is actually three words, VO(for Voice)DA(for Data)FONE(for phone) services, therefore I'm certain they know what their role is.