[WXC/VFX] VFX caller ID double-up on SPA2102

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amigo

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#59737 10-Apr-2010 23:16

Hi

My crappy WRTP54G finally died and I was able to revive it by ripping out a capacitor that was tripping it into an endless resetting cycle, but the phone side was only half working. I could call out but the moment I picked up an incoming call it would powercycle the router and sent the call to message.

So I decided to get a SPA2102, as I didn't want to deal with another Linksys Router and it means I can upgrade to a faster separate router, and spread the heat which probably helped to kill the first unit.

So I've got the SPA provisioned and up running. But now my caller ID display on my Uniden DECT 1825 handsets now displays a double up of the incoming number with some extra 0 or two between eg:

Cell phone number such as 021 123 4567 will display as:

0211234567000211234567

Landlines show with only one extra 0 inbetween eg 09 123 4567:

0912345670091234567

Anyone else seen this problem?

I did not get this with the WRTP54G. Have it logged as a fault with WXC, but no resolution yet.

The only other minor issue with the SPA2102 I see is the throughput of it's router seems to be limited to about 7.5Mb/s, slowing my cable's 10Mb/s potential. Unfortunately the SPA does not seem to want to to connect to the buggered WRTP54G, so I have the SPA first in the chain. Has anyone found a work around for the speed limit?

Thanks

sbiddle

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#316934 11-Apr-2010 08:15

There are no work arounds for the speed issue, it's just a limitation of the hardware.

I've played with a few 1825's and have one here, they're one of the few Uniden handsets that is any good. I've certainly never seen this happen before on a stock standard VFX config. I think your best bet would be to try resetting the device so it will reprovision itself and if that fails contact WxC.

maverick

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#316940 11-Apr-2010 08:32

That's very interesting... can honestly say have never seen or heard of that. CLI is transmitted info in a standard way and it will be the way the phone is dealing with it I would take an educated guess at.

The config is a standard profile config for the 2102 when we provision devices, did you do a device swap or is this an asterisk profile ?

Also do you have another Phone you can check with ?

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amigo

161 posts

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#316987 11-Apr-2010 12:43

maverick:

The config is a standard profile config for the 2102 when we provision devices, did you do a device swap or is this an asterisk profile ?

Also do you have another Phone you can check with ?

I have swapped from a WRTP54G to the SPA2102. The new unit was not locked or pre-configured for VFX. Had to put the provisioning link in and I assume that the firmware got flashed as the admin page graphics went from Linksys branding to Cisco.

Unfortunately I don't have another phone with a caller ID display to check.

I remember back in 2006 you did some kind of workaround at your end to get my model of phone working without the extra 0, you even went out and bought the same phone for testing! Perhaps this workaround is messing with the new adaptor??

sbiddle

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#316989 11-Apr-2010 13:00

These phones have alphanumeric callerid. When a call comes in you see two lines of CID information - the aklpha tag and then the numeric CID.

If you have had a custom config then I suspect you're getting the actual CID twice - once in the alpha flag and the second with the added zero which was added for your config.

amigo

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#317178 12-Apr-2010 02:00

sbiddle: These phones have alphanumeric callerid. When a call comes in you see two lines of CID information - the aklpha tag and then the numeric CID.

If you have had a custom config then I suspect you're getting the actual CID twice - once in the alpha flag and the second with the added zero which was added for your config.

Yeah your right. When I actually recall a missed call it only uses the second line and the first line is not included in the recall.

Unfortunately the alpha tag line is the ideal one I'm after, since the second numeric line contains one or two extra 0s. It seems that the WRTP54G used to only pass on the first alpha tag to the phone, but the SPA2102 is passing on both lines.

Phil, is it possible to tweak my config again to work the SPA2102? Thanks.

maverick

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#317189 12-Apr-2010 06:39

Actually if i remember righty, this is a network change and all it is is an add or strip of the 0 for ANI presentation to your phone.

If you send me your details I will take a look

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maverick

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#317605 13-Apr-2010 06:46

Sent you a PM, made a change at the network end to remove the 0 from all CLI as possibly your phone is adding the 0 to CLI's, some phones for some stupid reason don't allow you to change it.

See how you go with that

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beachgeek

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#317770 13-Apr-2010 13:20

I have exactly the same problem with a spa2102 and a uniden cordless phone

maverick

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#317784 13-Apr-2010 13:35

beachgeek: I have exactly the same problem with a spa2102 and a uniden cordless phone

A couple of Questions,

Are you getting an extra 0 on the front the number that is calling you,
Does your phone have an option not to add a 0...some do some don''t

All calls to customers go out with the leading 0 + area code

Send me your details if you can't we can possibly strip the 0 when sending calls to you.

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beachgeek

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#317821 13-Apr-2010 14:08

Hi i get the following 09940xxxx009940xxxx

maverick

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#317824 13-Apr-2010 14:10

beachgeek: Hi i get the following 09940xxxx009940xxxx

Then most probably your phone is adding the 0,

So is your phone capable of not adding this, if not send me you details and I we will see what we can do

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amigo

161 posts

Master Geek

#318519 14-Apr-2010 20:52

Thanks Mavarick!

What ever you did today seems to have fixed it.

The only weird thing (which doesn't really bother me) is that if the number isn't in the phone book it shows up on the first line of the display as the incoming number without the 0. Fortunately the second line, which is the one that actually matters, is correctly displayed.

On my WRTP54G this first would show up on the phone as UNKNOWN if the incoming number wasn't in the phone book, so there definately is a difference between the devices (or the new device was provisioned in a different way) as the phone has not changed in any way.