STOLEN MOBILE HELP!!!! ASAP!!

Forums › One New Zealand (including Vodafone, WxC, Farmside) › STOLEN MOBILE HELP!!!! ASAP!!

Martha01

10 posts

Wannabe Geek

#60016 16-Apr-2010 13:46

Hi everyone

My boyfriend's mobile phone was stolen last night from a club. I was just wondering what other options he has if he does not know his IMEI code for his phone and he got his phone from his older brother who left over seas, so he does not have the originl packaging that the phone came in.

Any advice would be appreciated!

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10 posts

Wannabe Geek

#319360 16-Apr-2010 13:49

The service provider is Vodafone

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freitasm

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#319361 16-Apr-2010 13:50

Sometimes the operator might have the IMEI in their database. Contact their help desk.

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patatrat

261 posts

Ultimate Geek

#319363 16-Apr-2010 13:53

File a police report.

Report the phone stolen to your mobile provider. (I'm sure they are used to dealing with people who don't know their IMEI)

Claim insurance with either your phone insurance (if you have it) or house and contents insurance.

johnr

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#319372 16-Apr-2010 14:05

To get a handset blacklisted proof of purchase and IMEI is required from the customer

They can get the old number back easy prepay or postpay

John

pwner

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2degrees

#319392 16-Apr-2010 14:20

you really expect the customer to have the IMEI and proof of purchase stored away somewhere? Most people throw out the receipt and box or store it somewhere they will forget, or loose it when they move.

can't you just look it up in traffica and see that they were using that IMEI for the last X days/months

Any posts are personal comments and not that of my employer

johnr

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#319393 16-Apr-2010 14:23

pwner: you really expect the customer to have the IMEI and proof of purchase stored away somewhere? Most people throw out the receipt and box or store it somewhere they will forget, or loose it when they move.

can't you just look it up in traffica and see that they were using that IMEI for the last X days/months

My post was very Clear what happens when someone disputes why the handset is blacklisted?

Vodafone have a copy of police report and proof of purchase simple no dispute

John

pwner

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2degrees

#319394 16-Apr-2010 14:26

yes i understand your post was quite clear

i was asking because as the first post stated they don't know the IMEI and therefore they might also not have proof of purchase.

In this case you are saying is CLEAR, they will NOT be able to get the phone blocked.

Any posts are personal comments and not that of my employer

ZollyMonsta

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#319397 16-Apr-2010 14:27

Expect a long delay when blacklisting a phone. I sent a police report, reciept and IMEI details to Vodafone when I lost my smart phone a while back... took them at least a month to blacklist it (and several calls to them to get them to do it).

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Martha01

10 posts

Wannabe Geek

#319419 16-Apr-2010 15:22

freitasm: Sometimes the operator might have the IMEI in their database. Contact their help desk.

Hi are you meaning the Vodafone help desk?

Martha01

10 posts

Wannabe Geek

#319421 16-Apr-2010 15:24

pwner:
i was asking because as the first post stated they don't know the IMEI and therefore they might also not have proof of purchase.

In this case you are saying is CLEAR, they will NOT be able to get the phone blocked.

Your right, my boy friend does not know his IMEI code, but surely there are ways around this???

johnr

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#319423 16-Apr-2010 15:28

ZollyMonsta: Expect a long delay when blacklisting a phone. I sent a police report, reciept and IMEI details to Vodafone when I lost my smart phone a while back... took them at least a month to blacklist it (and several calls to them to get them to do it).

Cause they are done in batches and feed into the EIR not 1 by 1

johnr

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#319424 16-Apr-2010 15:29

Martha01:
freitasm: Sometimes the operator might have the IMEI in their database. Contact their help desk.

Hi are you meaning the Vodafone help desk?

The help desk on 777 will not be able to see the IMEI

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Snowflake

#319450 16-Apr-2010 16:46

Martha01:
pwner:
i was asking because as the first post stated they don't know the IMEI and therefore they might also not have proof of purchase.

In this case you are saying is CLEAR, they will NOT be able to get the phone blocked.

Your right, my boy friend does not know his IMEI code, but surely there are ways around this???

if he is an on account customer and he bought his handset from vodafone it might be possible.

if he is on account then should at least be able to get the SIM blocked so that no (more) calls go through on his bill.

if he is on prepay, you might be able to get the SIM blocked and number back (if you have the account PIN etc i expect)

if the handset was bought elsewhere, and you have no receipt, then i'd say your chances are low to none of getting it blocked.

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Linuxluver

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#319470 16-Apr-2010 17:35

pwner: you really expect the customer to have the IMEI and proof of purchase stored away somewhere? Most people throw out the receipt and box or store it somewhere they will forget, or loose it when they move. can't you just look it up in traffica and see that they were using that IMEI for the last X days/months

Without the receipt and the IMEI, how does Vodafone know you own the phone? Sure - the phone number says you own the SIM....but that may have nothing to do with the phone.

It seems clear that if you want to have control of the device after its stolen you have to keep the receipt and IMEI somewhere. My receipt is in my GMail email as I ordered online. My IMEI is in another email I sent to myself. I threw all other stuff away....as you say. But we haven't needed paper records for a few decades now. CATCH UP! :-)

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quickymart

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#319507 16-Apr-2010 20:13

I almost always keep my packaging, and (at the bare minimum) my receipts. Just in case something like this happens.

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