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671 posts

Ultimate Geek
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Topic # 60128 20-Apr-2010 02:58
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This is getting really annoying. Near the end of each cycle month, we invariably have a few gigs left over. So naturally, I try to make use of it.

From experience, if I'm still downloading after 11pm on the last night, I run the risk of the 11pm-12am data being shoved into the next month, since the usage logger is usually updated every hour. This is annoying as it is. However, I've gotten used to it, and this month was the same. Except this time even though I stopped downloading just after 11pm, a few hours later I've come to find that 1.6GB has been pushed into the new month! Looking at the daily usage csv, I see that this time the last period ended at 10:15pm. So all the data I used between 10:15pm and 12am (evidently 1.6GB) was counted towards the cap which starts today! This is just unacceptable. Am I supposed to stop downloading completely on the last day of the cycle incase the system decides to stop recording for the day at some arbitrary time?

I've complained about a similar issue previously, but they refused to credit the data back. Basically, to get every GB you've already paid for, you have to download up until a solid number of hours before midnight, using all of your cap, then don't use it at all until 12am (you don't want to go over, or that's $2.95 down the drain!). It's basically impossible (especially since you have to wait a few hours until the usage meter catches up so you know how much you actually have left). You're either going to waste a whole bunch of data in the old month or the new month, or waste money. TelstraClear needs to fix this.

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Geek


  Reply # 320501 20-Apr-2010 06:23
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+1 . Same with Telecom

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Ultimate Geek
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  Reply # 320503 20-Apr-2010 07:06
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I'd suspect, the fault is with mediation systems that it is inefficient to track the time each byte of data is used. Just guessing. 

Unlike the other person, I don't get this problem with Telecom. 

I find, any usage between midnight and 1 am on the first day of the new 'usage' month tends to not be included. 

That is practical,  why would a telco want to waste time squabbling with customers whether the usage was before or after midnight. 



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Ultimate Geek

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  Reply # 320506 20-Apr-2010 07:24
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Don't you just have to reboot your modem prior to 12 to get the usage counted for that month?

Thats what it says on the telecom website, and from my experiences it seems to work




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671 posts

Ultimate Geek
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  Reply # 320754 20-Apr-2010 16:59
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Balchy: Don't you just have to reboot your modem prior to 12 to get the usage counted for that month?

Thats what it says on the telecom website, and from my experiences it seems to work


I'm on TelstraClear cable, so that's not relevant (unless you're talking to Rocky80).

251 posts

Ultimate Geek
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  Reply # 322320 24-Apr-2010 10:09
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Aye, I have had the same issue. Having 2+ GB transferred to the following month means I didn't get to use the quota I paid for for the previous month, and then lose 2+ GB from my following month. Very frustrating.




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  Reply # 322322 24-Apr-2010 10:13
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There is no way to see your billing in realtime. This is a significant downside.

Whe "new" usage meter was certainly a big step backwards from the old Paradise one that was super accurate, gave a breakdown, and was realtime.

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Master Geek


Reply # 324155 28-Apr-2010 13:11
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I made a post last year on the topic. I suggested that if TelstraClear honestly believe that their poor metering isn't a deliberate scam, then they should allow purchased data blocks to be carried over into the next month. This would alleviate the end of the data cycle frustrations of so many customers.

http://www.geekzone.co.nz/forums.asp?ForumId=44&TopicId=41080

At the moment customers have to effectively play a game of russian roulette and gamble their remaining monthly data allowance or data blocks and hope they do not take another bullet. But the game is fixed. The odds of using close to your exact data entitlement is very slim (perhaps on par with winning first division lotto and the powerball), but when the adrenalin is pumping as your cycle date approaches you think, "yes, this time I'm going to win, I'm going to bet TelstraClear!"... then you take another bullet and you feel shattered, but then the adrenalin gets pumping again and you think you've got one more shot to win...then you take a double bullet when you get dealt another data block and get data taken off your next data cycle rather than the block. Its a win win situation for TelstraClear.

...time to break into the kid's piggybank to pay for another $3 TCL chip.

Need help with your metering? Don't be afraid to admit you have a problem. Get help!
http://www.gamblingproblem.co.nz/

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  Reply # 324354 28-Apr-2010 18:13
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Vote with your wallet and change to an ISP that doesn't use a retarded data block system that charges you for 4x 10 GB packs when you use 31GB because their meter is not updated realtime and you can get an accurate usage figure.

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Master Geek
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  Reply # 324648 29-Apr-2010 12:21
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How far behind is this piece of junk? I used about 1gb yesterday afternoon and it's not registered on the meter yet. So according to them I have 3.3 gb left to use today, but I guess I should aim for 1.5 - 2 just to be on the safe side?

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  Reply # 324652 29-Apr-2010 12:26
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This has been an issues for many many months. I posted about it on gpforums ages back and many others said they found the same thing.

I too would treat this as a scam, the contract says nothing about a month ending at 10pm.

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  Reply # 324656 29-Apr-2010 12:29
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I saw this happened to my account just few days ago as well... it can be quite a concern for those who want to make use the remaining big "allowance" before the month change over.




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104 posts

Master Geek
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  Reply # 324884 29-Apr-2010 18:28
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I can't even access the meter at the moment.

The Proxy Was Unable to Fulfill Your Request

The proxy was unable to fulfill your request because the computer at www-server.telstraclear.co.nz:80 did not respond to the proxy's attempt(s) to connect.

If you typed the web address, please check for typographical errors. If the address is correct and later attempts to access this website are still unsuccessful, you may wish to contact the website's administrator.


Something like this always seems to conveniently happen near the end of the billing cycle. So I have no idea what's left to use before midnight, or rather 10pm. Someone must be yanking our chains.

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Master Geek

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  Reply # 324951 29-Apr-2010 20:28
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Zigg, that issue has been fixed, a server had an issue




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Master Geek
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  Reply # 325221 30-Apr-2010 12:08
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Yeah, but too late to accurately display what usage I had left. End result, 2.5gb down the drain.




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Ultimate Geek
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  Reply # 325389 30-Apr-2010 18:06
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Zigg: Yeah, but too late to accurately display what usage I had left. End result, 2.5gb down the drain.



Don't worry, you will of course be compensated for t... oh wait nevermind.

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