Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Screeb

688 posts

Ultimate Geek


#60128 20-Apr-2010 02:58
Send private message

This is getting really annoying. Near the end of each cycle month, we invariably have a few gigs left over. So naturally, I try to make use of it.

From experience, if I'm still downloading after 11pm on the last night, I run the risk of the 11pm-12am data being shoved into the next month, since the usage logger is usually updated every hour. This is annoying as it is. However, I've gotten used to it, and this month was the same. Except this time even though I stopped downloading just after 11pm, a few hours later I've come to find that 1.6GB has been pushed into the new month! Looking at the daily usage csv, I see that this time the last period ended at 10:15pm. So all the data I used between 10:15pm and 12am (evidently 1.6GB) was counted towards the cap which starts today! This is just unacceptable. Am I supposed to stop downloading completely on the last day of the cycle incase the system decides to stop recording for the day at some arbitrary time?

I've complained about a similar issue previously, but they refused to credit the data back. Basically, to get every GB you've already paid for, you have to download up until a solid number of hours before midnight, using all of your cap, then don't use it at all until 12am (you don't want to go over, or that's $2.95 down the drain!). It's basically impossible (especially since you have to wait a few hours until the usage meter catches up so you know how much you actually have left). You're either going to waste a whole bunch of data in the old month or the new month, or waste money. TelstraClear needs to fix this.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
Rocky80
47 posts

Geek


  #320501 20-Apr-2010 06:23
Send private message

+1 . Same with Telecom

 
 
 
 

Protect your online activity with NordVPN (affiliate link).
wreck90
780 posts

Ultimate Geek
Inactive user


  #320503 20-Apr-2010 07:06
Send private message

I'd suspect, the fault is with mediation systems that it is inefficient to track the time each byte of data is used. Just guessing. 

Unlike the other person, I don't get this problem with Telecom. 

I find, any usage between midnight and 1 am on the first day of the new 'usage' month tends to not be included. 

That is practical,  why would a telco want to waste time squabbling with customers whether the usage was before or after midnight. 



Balchy
484 posts

Ultimate Geek

Trusted

  #320506 20-Apr-2010 07:24
Send private message

Don't you just have to reboot your modem prior to 12 to get the usage counted for that month?

Thats what it says on the telecom website, and from my experiences it seems to work




For billions of years since the outset of time, every single one of your ancestors survived, every single person on your Mum and Dads side, successfully looked after and passed onto you life.  What are the chances of that like?



Screeb

688 posts

Ultimate Geek


  #320754 20-Apr-2010 16:59
Send private message

Balchy: Don't you just have to reboot your modem prior to 12 to get the usage counted for that month?

Thats what it says on the telecom website, and from my experiences it seems to work


I'm on TelstraClear cable, so that's not relevant (unless you're talking to Rocky80).

Mutly
251 posts

Ultimate Geek


  #322320 24-Apr-2010 10:09
Send private message

Aye, I have had the same issue. Having 2+ GB transferred to the following month means I didn't get to use the quota I paid for for the previous month, and then lose 2+ GB from my following month. Very frustrating.




I can't brain today. I have the dumb.


sbiddle
30853 posts

Uber Geek

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #322322 24-Apr-2010 10:13
Send private message

There is no way to see your billing in realtime. This is a significant downside.

Whe "new" usage meter was certainly a big step backwards from the old Paradise one that was super accurate, gave a breakdown, and was realtime.

amigo
161 posts

Master Geek


#324155 28-Apr-2010 13:11
Send private message


I made a post last year on the topic. I suggested that if TelstraClear honestly believe that their poor metering isn't a deliberate scam, then they should allow purchased data blocks to be carried over into the next month. This would alleviate the end of the data cycle frustrations of so many customers.

http://www.geekzone.co.nz/forums.asp?ForumId=44&TopicId=41080

At the moment customers have to effectively play a game of russian roulette and gamble their remaining monthly data allowance or data blocks and hope they do not take another bullet. But the game is fixed. The odds of using close to your exact data entitlement is very slim (perhaps on par with winning first division lotto and the powerball), but when the adrenalin is pumping as your cycle date approaches you think, "yes, this time I'm going to win, I'm going to bet TelstraClear!"... then you take another bullet and you feel shattered, but then the adrenalin gets pumping again and you think you've got one more shot to win...then you take a double bullet when you get dealt another data block and get data taken off your next data cycle rather than the block. Its a win win situation for TelstraClear.

...time to break into the kid's piggybank to pay for another $3 TCL chip.

Need help with your metering? Don't be afraid to admit you have a problem. Get help!
http://www.gamblingproblem.co.nz/



Ragnor
8085 posts

Uber Geek

Trusted

  #324354 28-Apr-2010 18:13
Send private message

Vote with your wallet and change to an ISP that doesn't use a retarded data block system that charges you for 4x 10 GB packs when you use 31GB because their meter is not updated realtime and you can get an accurate usage figure.

Zigg
277 posts

Ultimate Geek


  #324648 29-Apr-2010 12:21
Send private message

How far behind is this piece of junk? I used about 1gb yesterday afternoon and it's not registered on the meter yet. So according to them I have 3.3 gb left to use today, but I guess I should aim for 1.5 - 2 just to be on the safe side?

eXDee
4029 posts

Uber Geek

Trusted

  #324652 29-Apr-2010 12:26
Send private message

This has been an issues for many many months. I posted about it on gpforums ages back and many others said they found the same thing.

I too would treat this as a scam, the contract says nothing about a month ending at 10pm.

chiefie
I iz your trusted friend
5877 posts

Uber Geek

Retired Mod
Trusted
Lifetime subscriber

  #324656 29-Apr-2010 12:29
Send private message

I saw this happened to my account just few days ago as well... it can be quite a concern for those who want to make use the remaining big "allowance" before the month change over.




Internet is my backyard...

 

«Geekzone blog: Tech 'n Chips Takeaway» «Personal blog: And then...»

 

Please read the Geekzone's FUG

 


Zigg
277 posts

Ultimate Geek


  #324884 29-Apr-2010 18:28
Send private message

I can't even access the meter at the moment.

The Proxy Was Unable to Fulfill Your Request

The proxy was unable to fulfill your request because the computer at www-server.telstraclear.co.nz:80 did not respond to the proxy's attempt(s) to connect.

If you typed the web address, please check for typographical errors. If the address is correct and later attempts to access this website are still unsuccessful, you may wish to contact the website's administrator.


Something like this always seems to conveniently happen near the end of the billing cycle. So I have no idea what's left to use before midnight, or rather 10pm. Someone must be yanking our chains.

ralphski
93 posts

Master Geek

Trusted

  #324951 29-Apr-2010 20:28
Send private message

Zigg, that issue has been fixed, a server had an issue




Any opinions expressed on Geekzone are my own and not those of my employer.

Zigg
277 posts

Ultimate Geek


  #325221 30-Apr-2010 12:08
Send private message

Yeah, but too late to accurately display what usage I had left. End result, 2.5gb down the drain.


Screeb

688 posts

Ultimate Geek


  #325389 30-Apr-2010 18:06
Send private message

Zigg: Yeah, but too late to accurately display what usage I had left. End result, 2.5gb down the drain.



Don't worry, you will of course be compensated for t... oh wait nevermind.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Prodigi Technology Services Announces Strategic Acquisition of Conex
Posted 4-Dec-2023 09:33


Samsung Announces Galaxy AI
Posted 28-Nov-2023 14:48


Epson Launches EH-LS650 Ultra Short Throw Smart Streaming Laser Projector
Posted 28-Nov-2023 14:38


Fitbit Charge 6 Review 
Posted 27-Nov-2023 16:21


Cisco Launches New Research Highlighting Gap in Preparedness for AI
Posted 23-Nov-2023 15:50


Seagate Takes Block Storage System to New Heights Reaching 2.5 PB
Posted 23-Nov-2023 15:45


Seagate Nytro 4350 NVMe SSD Delivers Consistent Application Performance and High QoS to Data Centers
Posted 23-Nov-2023 15:38


Amazon Fire TV Stick 4k Max (2nd Generation) Review
Posted 14-Nov-2023 16:17


Over half of New Zealand adults surveyed concerned about AI shopping scams
Posted 3-Nov-2023 10:42


Super Mario Bros. Wonder Launches on Nintendo Switch
Posted 24-Oct-2023 10:56


Google Releases Nest WiFi Pro in New Zealand
Posted 24-Oct-2023 10:18


Amazon Introduces All-New Echo Pop in New Zealand
Posted 23-Oct-2023 19:49


HyperX Unveils Their First Webcam and Audio Mixer Plus
Posted 20-Oct-2023 11:47


Seagate Introduces Exos 24TB Hard Drives for Hyperscalers and Enterprise Data Centres
Posted 20-Oct-2023 11:43


Dyson Zone Noise-Cancelling Headphones Comes to New Zealand
Posted 20-Oct-2023 11:33









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







Norton for Gamers