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Topic # 60567 28-Apr-2010 01:21
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Hi, I see there is another thread titled:

WAG54GP2 + xnet fusion reliability

and it mentions the 310G but so as not to sidetrack it here is a new one for these lil buggers which on paper and out of the box seem good, but maybe aren't?


I am having constant problems with mine and my latest tests show that it is stable when voice is disabled, which of course brings it down the being just an ADSL wireless router (I have one of these already)


who else out there experiences problems similar to:

1. the router GUI not responding to a browser HTTP GET but will return a prompt when using telnet to test (port 80)

2. wireless LAN comes and goes, sometimes with an internet connection, sometimes not

3. DHCP failing, even for ethernet

4. the voice / line1 connection is stable when no one is home (yay very useful) but doesn't last long when some actual internet use occurs


and I have done factory default resets via the GUI and reset button, still no good


at the moment while I write this I still have a wireless internet connection although it has flaked out once or twice and the router GUI will not load and the phone is not working (but enabled in the router)

once posted I am going to reset the thing and disable voice for the night, again...


I suspect it hardware/firmware related, some may say heat as there is too much in one box, but come on there is no moving parts!

and yes it is standing on its side, near a very cool window in wellington


cheers
josh


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19 posts

Geek


  Reply # 323966 28-Apr-2010 01:36
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and I forgot to mention that the thing seemed to work fine for a day or so until it was "provisioned" for voice ... and for this to happen I had to ensure the router had the default 192.168.1.1 address and the PPPoA connection was defined in PVC 1 (the thing supports 8 x 4 of them), which I found odd

yay for provisioning... once done you cannot access the "admin" part of the voice config as they set some password for that part of the GUI, not that I really wanted to go there

and a big hi to world exchange as they read this tomorrow, while my phone is working cos I have enabled it before going to work, not sure why...

Ps. do they sponsor this forum?

PPs. they were quite helpful on the phone on the weekend, good helpdesk I must say and free from a mobile at least (cos my home phone didn't work!)

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  Reply # 323976 28-Apr-2010 06:09
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I run this exact same model at Home and have done since they came out over 3 years now, I did brick one to be fair so I'm on my second, occassionaly I will see the odd wireless drop, I run multiple wireless networks SSID but it generally runs with no problems,

Http access has never been a problem in my case, having the lan set on a different subnet and mask from the default 192.168.15.x range will have no bearing on provisioning, all that is required is the device is online,

The problems you are desribing seem to be a bit systemic and with these symptons I would be picking that this is a faulty router, presently you seem to be offline and see by my support guys notes that that your internet seems to be up and down as well.

At this stage I would be looking at the router, since I'm guessing it's new did you get it locally ?

...No we do not sponser the forum... sponsered some pizza's once for GZ if thats helps Wink





Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

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Geek


  Reply # 323987 28-Apr-2010 07:57
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I was offline as it was time to get some sleep!

the dsl connection has been steady all night and the GUI shows an uptime of over 6 hours (voice off)
this morning I have fired up the PS3 and another laptop and it is still steady
soon I will re-enable the phone and will most likely fall over (the router resets to do this I believe)

I did buy it locally from PB Technologies and have until tomorrow to return it although I think they charge a 20% re-stocking fee or some rubbish, but if it is faulty then they should do an exchange at least

as for the voice provisioning, this would not work until I either:
made the default LAN 192.168.1.0/24
or defined the PPPoA connection within PVC 1

and why is it that your install instructions/email say to use the DNS 58.28.4.2 and the thing over rides this every time and uses 58.28.5.2?

can I plug a cisco 7941 office type voip phone into any other router and make the phone work?


cheers
josh




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  Reply # 323989 28-Apr-2010 08:00
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maverick: I run this exact same model at Home and have done since they came out over 3 years now, I did brick one to be fair so I'm on my second, occassionaly I will see the odd wireless drop, I run multiple wireless networks SSID but it generally runs with no problems,


what firmware is yours running?

mine reports:
Firmware Version:1.00.03(090119-1405)-AU

there is none to download from cisco/linksys that I can find, I would of thought that after 3 years there may be



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  Reply # 323995 28-Apr-2010 08:24
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Provisioning cannot occur untill the device is actually online, it's a DSL router and requires you to be connected before it "phones home" to configure itself or check for updated configs , this is the PPPOA connection.

The LAN connection subnet has nothing to do with provisioning, I actually have 2 devices sitting next to me with different subnets and they happily pick up configs.

4.2 & 5.2 are both valid DNS entries and will auto populate when you athenticate your DSL connection.

Yes you if you request an astersik profile and know how to configure your end device, the responsibility of the config and it's correct operation of Voice services then falls to you as the helpdesk will not be able to assist with non supported devices.

As I said before the symptons you are describing especailly with no DHCP offering and http access is pointing to a faulty router, but thats just my opinion.




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  Reply # 324000 28-Apr-2010 08:29
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denizej:
maverick: I run this exact same model at Home and have done since they came out over 3 years now, I did brick one to be fair so I'm on my second, occassionaly I will see the odd wireless drop, I run multiple wireless networks SSID but it generally runs with no problems,


what firmware is yours running?

mine reports:
Firmware Version:1.00.03(090119-1405)-AU

there is none to download from cisco/linksys that I can find, I would of thought that after 3 years there may be




That firmware is the current version, there is a new one that we are testing for Cisco as the there is an issue with the upgrade procedure, so there will be a 2 step upgrade process. 




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

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  Reply # 324001 28-Apr-2010 08:29
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I enabled the voice around 08:00 and the router did not need to reset itself

currently all is fine except for the GUI not loading, telnet fine, firefox or IE, no proxies, on more than 1 PC/laptop

will try my remote connection later from work, this has never worked for me

DNS and DHCP appear to be fine and wireless, GUI out, phone on




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  Reply # 324003 28-Apr-2010 08:31
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Re

2. wireless LAN comes and goes, sometimes with an internet connection, sometimes not


4. the voice / line1 connection is stable when no one is home (yay very useful) but doesn't last long when some actual internet use occurs

I had the same with a WAG54GP2. I tried all sorts to find the problem, and have recently borrowed a replacement WAG54GP2 and so far it all seems ok, mind you its only been a day, however my wireless would drop out a few times a night, so if it was config I think I would have seen it by now.

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  Reply # 324006 28-Apr-2010 08:35
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Actually 8:01

Bytes Sent Remote Host Request URI Status Time
29440 118.xxx.xxx.207 /cxxx/wag310/002xxxxxxc6.cfg 200 28/04/2010 8:01:18 a.m.

For remote access you will need to have enabled it and go to the correct port.





Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



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  Reply # 324279 28-Apr-2010 16:01
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maverick: Provisioning cannot occur untill the device is actually online, it's a DSL router and requires you to be connected before it "phones home" to configure itself or check for updated configs , this is the PPPOA connection.


yes I un der stand this...

as I think I already stated, I got the router one day, configured it for PPPoA that night or the next day so internet working great, fine.
The voice provisioning wouldn't occur, dsl connection made good (I think it was late Friday night come to think of it). 
I spoke to the help desk who suggested I do a factory default reset, which I had already done and leave it running for a while, which I did and left the house for a few hours with the remote access enabled because I know how to do that too and that was Saturday
the WxC helpdesk also stated I was about the 5th person that morning to have a problem with provisioning and they called someone out or in to do something (network guy as I recall)

It was still not provisioned when I returned but I did have a message saying that I should change the PPPoA connection to be defined in PVC 1 and not 8 as I had selected and restart the router and see if the provisioning works.  I did this and changed the routers IP back to default (maybe I did a reset again) and hey presto the voice provisioning worked

then my network became unreliable and so did the phone connection

maybe I could go home, do a reset, change IP, define PPPoA within PVC 8 and see what happens but I have already wasted hours on this

and I agree, I think it is most likely hardware, I started this thread to see how common these problems are as I had read the previous model has issues as well

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  Reply # 324321 28-Apr-2010 17:00
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denizej:
maverick: Provisioning cannot occur untill the device is actually online, it's a DSL router and requires you to be connected before it "phones home" to configure itself or check for updated configs , this is the PPPOA connection.


yes I un der stand this...

as I think I already stated, I got the router one day, configured it for PPPoA that night or the next day so internet working great, fine.
The voice provisioning wouldn't occur, dsl connection made good (I think it was late Friday night come to think of it). 
I spoke to the help desk who suggested I do a factory default reset, which I had already done and leave it running for a while, which I did and left the house for a few hours with the remote access enabled because I know how to do that too and that was Saturday
the WxC helpdesk also stated I was about the 5th person that morning to have a problem with provisioning and they called someone out or in to do something (network guy as I recall)

It was still not provisioned when I returned but I did have a message saying that I should change the PPPoA connection to be defined in PVC 1 and not 8 as I had selected and restart the router and see if the provisioning works.  I did this and changed the routers IP back to default (maybe I did a reset again) and hey presto the voice provisioning worked

then my network became unreliable and so did the phone connection

maybe I could go home, do a reset, change IP, define PPPoA within PVC 8 and see what happens but I have already wasted hours on this

and I agree, I think it is most likely hardware, I started this thread to see how common these problems are as I had read the previous model has issues as well


There was a issue with the provisioning system on Saturday but this has nothing to do with the router or what pvc you use, the provisioning issue was resolved by my team on Saturdayand I'm guessing before you restarted the device thats why it provisioned, but if the hardware is faulty the device is going to have issues....   

But I will leave you with it.





Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



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  Reply # 325636 1-May-2010 19:57
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update: replaced the WAG310G for a new one from PB Technologies in Wellington and all seems fine thus far..!

the one I first bought from them was an "ex-demo" I was told (not that they use them in store?) but as they were prepared to let it go for the same price as what they sell for new in their Akl shop then I agreed to try it.... at least they exchanged it for new and didn't try to charge me the difference !

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