Nokia have released a number of firmware updates for the E72 since its release late 2009. As far as I can work out, in order to update, the Nokia Software Updater application must be used. It seems to take the phone's 'product code' into consideration during the update process. The product code on my phone, unsurprisingly, is listed as "E72 Vodafone New Zealand NZ Black V1 GV" (0591305) according to this site (http://hunajatehdas.net/nokia/firmware/en/model:E72-1). According NSU and this Nokia site, my phone is up-to-date with firmware version 021.024, with the version date 17 October 2009!

Clearly, the firmware is well out of date, but try telling the Nokia Update Software that! If you enter the generic "NEW ZEALAND QW BLACK" (0586215) product code into that Nokia site, it indicates the current firmware is 031.023.

Interestingly, the menu that appears after entering the *#0000# code also makes mention of "custom version 021.024.226.03". What? Sounds like Vodafone's interference to me to include their welcome/shut down logo et cetera. However, this Nokia site, says "Please note that your mobile service provider, operator, or carrier may not have approved the latest Nokia device software available.".

Does this all mean Vodafone branded E72s can't be updated, and how are XT E72s affected?

On another note, Telecom have been offering the E72 for a few weeks now, so why did Vodafone pull it from their site barely weeks after it went on sale?

Thanks for any feedback!