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135 posts

Master Geek


#61149 10-May-2010 19:38
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Bought a new BB 9700 in the weekend, John from our local first mobile gave me a discount and gave me VF's tech support number to ring to set it up.

Called the number and Aroha from tech support had it set up and running within 20 minutes after swapping my pins from BB to BB, she even set up an account for me at My Blackberry so I can swap whenever I like.

So thanks Vodafone, job well done.

I believe they should get positive recognition when deserved rather than only negative feedback

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3581 posts

Uber Geek

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#328684 10-May-2010 19:59
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DrNut: I believe they should get positive recognition when deserved rather than only negative feedback

Quite agree - getting more than a bit sick of people that only come here to moan...



135 posts

Master Geek


  #328689 10-May-2010 20:03
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Exactly why I posted this.

Oh and FYI extended 3G on the 9700 is awesome. I was standing in a paddock in rural ohakune in the weekend browsing the net with full 3G! Just awesome

 
 
 
 


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Uber Geek
Inactive user


  #328760 11-May-2010 08:12
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Thanks for the Feed back DrNut

I am going to track down the staff member and pass this feed back onto the team manager

(Could you please PM me your MSISDN so I can see who you spoke to)

Thanks John

19282 posts

Uber Geek
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  #328762 11-May-2010 08:18
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Don't need your number now I have found the staff member

John



135 posts

Master Geek


  #328766 11-May-2010 08:45
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Thanks John, she was very easy to deal with and very helpful and deserves a pat on the back

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  #328772 11-May-2010 09:06
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DrNut: Thanks John, she was very easy to deal with and very helpful and deserves a pat on the back


I even passed it onto one of the directors here in Vodafone



135 posts

Master Geek


  #328782 11-May-2010 09:13
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Excellent thank you. I have to admit though that when I was told to ring CS and get them to sort it out my heart sank a little thinking we would be into the new week before it was sorted.

My wife and I were in a hurry to leave to go away for the weekend so Aroha offered to switch everything over for me and called me within ten mins to say everything was done.

Now that's what customer service should be like everywhere.

 
 
 
 


62 posts

Master Geek


  #328802 11-May-2010 10:09
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I have been a Vodafone customer for a long time now (around 8 or 9 years) and I have to say on the few occasions I have called their support, they have been outstanding. So much so that I would never condsider leaving.

Some other communications companies should take note.

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