quickymart: I was told the TDR don't handle billing complaints.
PaulBrislen: If you get bill shock in your first month, call the call centre to discuss it. We'll put you on the right plan and refund the difference in price.
We also send out TXT alerts at 80% usage and then again at 100%. If you're OA you get to double your data via bundle insurance, so you'll get another reminder at the new 80% and then a final, fourth TXT at 100%.
In the case of the stores and the call centre, we're undertaking a massive retraining exercise because clearly they haven't go the message on what we do and how we do it.
We're going to use the Target segment to help train staff and to let them know that it's OK to look things up!
timmyh:I have one piece of feedback now that I pay my own mobile bill and use a mobile plus a netbook, so have two PrePay connections. For the netbook I had to create a second on-line ID, i.e. use a second email address and link that to the netbook SIM card. So when I login I have to swap between these ID's, remember which email address is linked to which SIM. It would be really nice to have just one My Vodafone login ID and be able to list multiple mobile SIM's/accounts under it.
Perhaps the recent revisions allow that for On Account and will do so in future for PrePay?
timmyh: Thanks, I'll get in touch. I just couldn't see a way to do it when I first got the second Netbook SIM early this year.
RedJungle: Have to say I found the response from Vodafone a refreshing change. Admitted fault and apologised without trying to apply spin. Well done!