Typical Vodafone inconsistencies?

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dpw

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#61649 20-May-2010 18:17

I have signed up to a plan which expires in July 2010. When I rang up to change to Smart Plan 40 I was told it could only be done in a store, but the early break fee can be waived since I'm changing to another Vodafone plan. I rang up again just before going to a store to confirm and was told the same thing.

Fast forward to late this arvo...I walked into Vodafone store in Riccarton Mall (it's a First Mobile I think?) and was told there is no way to waive that fee! WTF?! Don't everyone get trained from the same material? What is the real answer here?

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johnr

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#332556 20-May-2010 19:42

You don't advise what plan you are on now

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dpw

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#332593 20-May-2010 20:46

Currently on Starter 600

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johnr

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#332605 20-May-2010 20:58

As far as I understand and it should work go into store sign new contract term and no fee as you are in the last 3 months of your contract so no early resign fee

John

dpw

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#332607 20-May-2010 21:02

johnr: As far as I understand and it should work go into store sign new contract term and no fee as you are in the last 3 months of your contract so no early resign fee

John

Thanks John, but that's not what the dude said - and I paraphrase closely "...there is no way of waiving that fee...". I even took down his name in case I need to refer to him at a later stage.

Android user, software developer, a semi-typical (not a gamer) geek, and a Bernese Mountain Dog nut!

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johnr

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#332608 20-May-2010 21:03

Well go back to the dude and then get me on the blower

John

dpw

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#332610 20-May-2010 21:05

Ok, I'll give that a go - your number is the one on your FB profile?

Android user, software developer, a semi-typical (not a gamer) geek, and a Bernese Mountain Dog nut!

http://savitarbernese.com | https://nz.linkedin.com/in/danywu

johnr

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#332614 20-May-2010 21:08

dpw: Ok, I'll give that a go - your number is the one on your FB profile?

Sure is

oxnsox

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#332618 20-May-2010 21:13

There are two VF outlets in the mall. The one closest to the foodcourt is a VF one the other is a First.(maybe a kiosk one ustairs as well somewhere...its a big place.) You could always check at the other store.

dpw

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#332970 21-May-2010 14:43

I've just been told in a store that the Smart plans are only available with hardware. Check out this page - there's the Smart 40 plan I want. Can't for the life of me see anything about having to buy new hardware. Can anyone clarify this for me please? Have I missed something glaringly obvious? That's pretty likely of course...

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michaelmurfy

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#333080 21-May-2010 17:39

Head over to the Vodafone Retail Store, they will offer you the best support in your case.

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JaymzRodethehouse

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#333141 21-May-2010 21:24

Hi DPW,
As I understand it by your posts you are currently on a smart plan & want to go to a starter plan. as Vodafone see it, you are trying to move from a 24mth plan to a 12mth plan. There will be ERFs (early resign fees) to do this. You want to move from a $40 plan down to a$30 plan.....did you not think they would charge you to do this? did you get a handset subsidy when you signed up?

dpw

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#333151 21-May-2010 21:36

Ok, I better make the situation clearer:

I was already signed up on Starter 600 for 12 months, the term which expires some time in June 2010. I would like to go to Smart 40 now. I tried signing up online two nights ago, but at the end of the process I was told I could only get this plan in a store. I confirmed this by talking to someone at Vodafone on 777. Off I went to a store in Riccarton Mall. I was told by a dude there I had to pay breaking fee and this could not be waived. He spent less than a minute checking some stuff on his screen, then confirmed that indeed there was no way to waive this fee.

Enter johnr - who told me the fee should indeed be waived. I then returned to a Riccarton Mall, and tried a different Vodafone store there. Now I was told I could not sign on to this plan without purchasing new phone! I left...after johnr confirmed this fact...

At my desk in the office I discovered that page (link provided above) I started off in two nights ago, and after carefully reading the details saw nothing mentioning having to purchase new hardware. I then tried the online chat with Sales team. I spoke (online) to a Louise, who said she managed to put through a purchase order for this plan for me, up to the last step and nothing is stopping her. While I had her online I tried this myself and VOILA!! It went through just fine! She said I had to pay a $20 re-sign fee and I didn't argue after all the hoops I had to jump through. She told me I couldn't get a Bestmate add-on for this plan at the moment. On our long drive home I got a call from the friendly Louise and she corrected herself, and added the Bestmate to my new plan. Now it's all go for me!

That's the long story in short...still, it is somewhat disturbing that I kept getting a different story throughout the various stages...even though VF came through in the end. Thanks Louise!

Android user, software developer, a semi-typical (not a gamer) geek, and a Bernese Mountain Dog nut!

http://savitarbernese.com | https://nz.linkedin.com/in/danywu