I have signed up to a plan which expires in July 2010. When I rang up to change to Smart Plan 40 I was told it could only be done in a store, but the early break fee can be waived since I'm changing to another Vodafone plan. I rang up again just before going to a store to confirm and was told the same thing.
Fast forward to late this arvo...I walked into Vodafone store in Riccarton Mall (it's a First Mobile I think?) and was told there is no way to waive that fee! WTF?! Don't everyone get trained from the same material? What is the real answer here?