Discovered one of my landlines had gone - no dial tone and lots of static on the line when people called me.  Surprisingly the other line was fine. Placed a fault call at about 6pm in the evening when I worked out the problem and they organised a tech to come the next day in the afternoon.

He came at about 1:30 after calling my cell to tell me. The contractor was Downer EDI. They discovered that the connections at the demarc were corroded and easily repaired it and I have phone service by 2:30.

I am pretty happy with that performance and service level.