Vodafone prepay question

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Splic3

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#62218 1-Jun-2010 18:16

hey

i have a friend who recently moved off the telecom xt network, and moved onto contract on vodafone, when she txts me the number still comes through as if she is on the telecom network, but when i reply to her i get charged the 20 cents even though i have txt2000 and shes on the vodafone network. anyone want to shed some light on this problem pleasee

cheers

tardtasticx

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#337127 1-Jun-2010 18:55

Are you sure she's actually on Vodafone and isn't just pullin 'ya leg?

sbiddle

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#337130 1-Jun-2010 19:02

How recently did she change?

If you TXT her number to 300 do you get a response saying the number is on Vodafone or Telecom?

Splic3

7 posts

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#337135 1-Jun-2010 19:24

she changed about a month or so ago, and she is on the vodafone network

tardtasticx

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#337136 1-Jun-2010 19:26

Have either of your contacted vodafone and do other people on vodafone texting her get charged too?

pageweon

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#337248 2-Jun-2010 08:55

.. well her number will continue to retain the 027 prefix but if its on the vodafone network it should now be being charged at the vodafone rates, providing that it has actualy been ported

if your still being charged the non voda rates, either the number hasnt been ported correctly or there is a billing error somewhere... id call voda and see what they say

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michaelmurfy

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#337263 2-Jun-2010 09:37

Give Vodafone a call on 777 - I have seen this problem before in store and usually it's caused by the port not going 100% through on Telecom's End.

As SBiddle said, txt the number to 300 to doublecheck it's coming up as a Vodafone Number, alternatively get the person to pop into a Vodafone Store and get it checked out, this shouldn't be happening

Michael Murphy | https://murfy.nz
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