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Topic # 62317 3-Jun-2010 19:49
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At the risk of being crucified for asking a question of a Vodafone person (how dare I, apparently), I am asking here as I just had a wholly unsatisfying conversation with someone in Egypt.

While standing outside the University of Auckland on 33 Princes St at the bus stop (pictured here with cars parked in it):

http://maps.google.co.nz/maps?f=q&source=s_q&hl=en&geocode=&q=queen+st&sll=-41.244772,172.617188&sspn=30.699306,86.572266&ie=UTF8&hq=&hnear=Queen+St,+Auckland+1010&ll=-36.851252,174.768491&spn=0.004001,0.010568&t=h&z=17&layer=c&cbll=-36.850995,174.768613&panoid=T8o4qGn9hRvviznGQGoEmA&cbp=12,149.7,,0,5

my Nokia 6120 has no 3G coverage. It's been this way for at least a week. Down the street (hill) a bit further, suddenly 3G comes back in. Around the corner, it's good, in fact all the way home.

However, it's just this one spot. The call centre rep I spoke to tried to blame my handset, was I sure it was in 3G, anyone else with the same problem, etc etc. I don't believe it is my handset, as I get 3G mere metres up the road (or down the road). It's just here, 3G seems to be non-existent. I get a good, strong 2G signal. Just no 3G. He also said to ask my friends or anyone else if they could get 3G - but again, I don't think that would be an issue.

Given its location, I am guessing this would be a 2100MHz coverage area. John - is this issue something you're familiar with?

Thanks for listening :)

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  Reply # 338017 3-Jun-2010 19:57
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What happens if you lock the Nokia handset to 3G only while in that location?

Maybe something has changed in that location and blocked the 3G coverage that use to be there! This happened in Takapuna half way thru last year a company expanded the building they were in and blocked 2G / 3G coverage around part of Takapuna.

But it sounds like something that should be checked out by Vodafone and verified

John



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  Reply # 338019 3-Jun-2010 19:59
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I had it set to Dual Mode, which as I understand is what it should be on. It only has "Dual Mode" and "GSM", and I made sure that it was on the former. In fact it worked fine further down the hill, just getting to that spot - it all went off.

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  Reply # 338024 3-Jun-2010 20:02
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I just looked at your link off to Google maps there should be no issues with 3G coverage in that location as I know where the 3G site is located

Looks like it needs to be checked out for sure

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  Reply # 338027 3-Jun-2010 20:06
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I would check it but I am on Holiday BTW



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  Reply # 338032 3-Jun-2010 20:14
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No worries, it can wait until you get back :) Just thought I should let someone who can do something know. Seemed far more productive doing it via here!

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  Reply # 338044 3-Jun-2010 20:57
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do you still have 2g coverage in that location?

hey you know the auckland university business school at 12 Grafton Road, can you get 2g or 3g coverage there? can you check for me please.



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  Reply # 338059 3-Jun-2010 21:22
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I do have 2G coverage there (good 2G actually).

No I don't know the places at the university, sorry...I only catch the bus there (work nearby).



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  Reply # 339923 9-Jun-2010 20:00
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Tried logging this twice now with 777, I think both times I was talking to someone in Egypt. However they aren't clear on what they're doing or what the next steps in the procedure are, in fact it's rather confusing! John (when you get back from your break) are you able to check if there's anything logged (please)? :)

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  Reply # 339925 9-Jun-2010 20:04
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quickymart: Tried logging this twice now with 777, I think both times I was talking to someone in Egypt. However they aren't clear on what they're doing or what the next steps in the procedure are, in fact it's rather confusing! John (when you get back from your break) are you able to check if there's anything logged (please)? :)


Back tomorrow but on a 2 day course so really back Monday

John

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  Reply # 339932 9-Jun-2010 20:25
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johnr: if you're on holiday, what are you doing on here answering questions!

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Reply # 339942 9-Jun-2010 20:47
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nickd: johnr: if you're on holiday, what are you doing on here answering questions!


You think I am paid to post on Geekzone?? My name is not Paul Brislen LOL


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  Reply # 339945 9-Jun-2010 20:53
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Nice :-p

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  Reply # 339962 9-Jun-2010 21:28

John gets free use of the black helicopter and if he works hard all week long we let him work from home on the weekends.

It seems only fair.




Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz


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  Reply # 339965 9-Jun-2010 21:29
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PaulBrislen: John gets free use of the black helicopter and if he works hard all week long we let him work from home on the weekends.

It seems only fair.


Some days they undo the chain that holds me to my desk I think Paul holds onto the key :oP

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  Reply # 339971 9-Jun-2010 21:34
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Gee, if I had of known there was free rides in a helicopter involved I would have worked for vodafone...

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