I checked and discovered I should be on the Red Network plan and wasn't. I only recently moved to this address (and exchange) so would have thought I'd be asked. I rang and got an argument from the CSR that I was on Wholesale, I repeated I should be on the RN and eventually she went to check after I told her Vodafones website said I should be.
I was not even asked if I wanted to be on it when I put through my request to have services transferred to this address.
I had to bump it up a level to get
A) an apology
B)moved to the Red Network.
Matthew B was most helpful getting it sorted finally, pity I had to whinge first.