[TelstraClear] Access to webmail sites from telstra clear cable network

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] Access to webmail sites from telstra clear cable network

murrayim

19 posts

Geek

#62776 14-Jun-2010 18:01

hi all,

Over the last week, I seem to have lost access to my webmail sites.. e.g. Hotmail, yahoo mail, gmail... and farmville :( Webmail sites, when they do load, take at least 10 minutes to load, when before it was instant.
as it should be, I have a 50gb plan with 25mbps?

What is going on? What can I check to try to determine what the problem is?..

I've tried three different browsers, (internet explorer, firefox, chrome), two different machines, one windows XP, the other ubuntu.. I removed my router, changed the MTU, so far nothing has worked.. rebooted the modem (i'm in wellington so using cable modem)

What can I do to try and isolate this problem? Any ideas?

murray

sbiddle

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#341639 14-Jun-2010 18:10

Do you have another PC you can try?

Screeb

698 posts

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#341753 15-Jun-2010 00:31

murrayim: I have a 50gb plan with 25mbps?

Not that it matters to the issue at hand, but there is no such plan. You're probably on the 50GB 10Mbps plan.

sbiddle: Do you have another PC you can try?

murrayim: two different machines, one windows XP, the other ubuntu..

Is it only those sites? You mentioned Farmville - you mean all of Facebook, or just Farmville? Either way, that's not web mail. Sounds like the web mail thing might just be a coincidence. Have you tried other sites? What's it like if you use a web proxy? (Don't enter in your real login details when using a proxy though). The one thing I can think of that those sites have in common are secure (HTTPS) logins (I think?), though not all of them use whole secure sessions (unless you've enabled it? I think you can on Hotmail). If they do use HTTPS the whole time, then that may be the problem somehow.

Sorry, that was a very pedantic reply, but I couldn't help it.

Ragnor

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#341756 15-Jun-2010 01:07

Double check what DNS servers are being used by your machines and modem/router, using 3rd party dns like GoogleDNS or OpenDNS can cause problems with Telstraclears transparent proxy and content delivey networks (which large sites like gmail, yahoo, farmvile use).

Otherwise yeah maybe a problem with https somehow?

murrayim

19 posts

Geek

#341840 15-Jun-2010 10:55

hi all,

Yes, tested on multiple machines..
1: IBM laptop running ubuntu 10.04
2: Toshiba laptop running Win Xp
3: Comapq running ubuntu 7.10

All three machines have the same problem, certain websites load fine, others take forever, like 10 minutes to load, but will load eventaully..

I've tried connecting directing, using 203.96.152.4 and 203.96.152.12 as DNS servers with the same results..

What else can I try???

Murray

freitasm

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#341846 15-Jun-2010 11:02

Can you please use the DNS 203.97.78.43 and 203.97.78.44 instead?

Change this in your router, shutdown and restart your PC.

Chrizvi

295 posts

Ultimate Geek

#343566 20-Jun-2010 23:01

Has this been solved? Also having this ptob. Like to know other ticks you have done

murrayim

19 posts

Geek

#343827 21-Jun-2010 16:56

Hi,

This is still an issue for me, as changing to use different DNS servers didnt resolve the issue...

I have tried..
Upgrading to the lastest version of ubuntu (10.04) and firefox (3.63),
(the problem originally showed up at ubuntu 9.04 and firefox 3.02?)
Disabling flash in firefox
Using a different browser, Midori and Chrome
Changing the MTU from the default of auto to 1492 / 1480 / 1460
Connecting directly to the modem
Complaining to Telstra Clear..

So far nothing has helped... I can load some pages fine.. www.google.co.nz / www.google.com /www.facebook.com are ok
but www.gmail.com / www.telstraclear.co.nz / www.geekzone,.co.nz / www.farmville.com are not..

i'm about to try.. going to my ex wifes house and seeing if I can replicate the problem there..
(desperate times demand desperate measures) Which would either narrow to my pc.. and/or my router / modem.

I don't know enough about networking to say why some sites are chocking..and others are not.
so have no way othe debugging where the issue might lie..

Murray

Equinox IT

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murrayim

19 posts

Geek

#343965 21-Jun-2010 22:04

tried at my wife's place...she is on same plan... 50Gig, 10mbps..
and wouldnt you know it...works perfectly.. so must be something funny with my modem?
or how it is connecting to the network...
still not sure what is next.. I think technie needs to come out...

freitasm

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#343976 21-Jun-2010 22:23

Hotmail, GMail certainly working for me here, in Wellington.

You said "removed my router", by that you mean you plugged a PC directly to the modem, right?

murrayim

19 posts

Geek

#344177 22-Jun-2010 15:02

Yes, plugging directly into the modem was what I meant by removing the router, i.e using it as it was delivered by telstra clear some 4 or 5 years ago. I setup / installed my wife's network, she has a netgear router, whereas my router is level 1, and since the computer works connected through her router...and via a process of elimination...

It is not my pc, because it works on my wifes setup (router and modem).
it is not my router, because it does the same if I am connected via the router or directly to the modem.
(and have of course copied all the ip addresses across)

it must be the modem or something downstream of the modem...

Murray

sbiddle

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#344226 22-Jun-2010 16:49

The modem is simply a bridge so certainly won't be at fault.

murrayim

19 posts

Geek

#345324 25-Jun-2010 18:26

problem solved,

telstra clear replaced modem and gave me new ip address...
I can access gmail again from home..yippeess...
and no more late night rushing to work...citrix is also a go...