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Forums › One NZ (including Farmside) › [TelstraClear] TelstraClear cable modem service outage (Wellington) 2010-06-18
freitasm

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#62973 18-Jun-2010 10:39
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It seems Johnsonville/Churton Park don't have cable modem service at the moment. Got reports from another two Geekzone users on this. Has been down for 90 minutes now.

Calling TelstraClear, since their status page shows all green...




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freitasm

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  #342918 18-Jun-2010 10:40
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Obviously their customer services says there isn't a problem.

What a joke, TelstraClear.





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k1wi
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  #342920 18-Jun-2010 10:43
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Maybe the people who update the status page are also in Jville/Churton Park...

Add: Twitter's also experiencing difficuilties at the moment, maybe TC could take a leaf out of their whales?

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  #342985 18-Jun-2010 12:26
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http://networkstatus.telstraclear.co.nz/home/cable_services.html
Last updated: 18 June 2010 at 11:48 AM



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  #343088 18-Jun-2010 17:40
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freitasm: What a joke, TelstraClear.

Fully agree with this sentiment.

freitasm

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  #343089 18-Jun-2010 17:42
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The connection came back about 12:30pm, so in all about 3:30 hours outage. Service was restored earlier but I am told by TelstraClear thousands of modems were retraining the connection and taking time for all of them to get back online.

On the other hand, the TelstraClear NOC presence in their Twitter account has improved things a lot - they were responsive and acknowledged the problem. The only "weak link" was the lack of knowledge of this problem in the call centre.

It seems we are all back and in good speed again.





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  #343091 18-Jun-2010 17:48
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CSR's are always the last to know anything in most big companies!

Are you hearing the call of Maxnet's naked adsl plans yet Maurico? $158/month for FS/FS 100GB

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