[TelstraClear] TCL Outage in Wellington

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BarTender

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# 64078 7-Jul-2010 13:08

Love the TCL Network Status Page.

Nothing wrong with Analogue or Digital TV.. Yet they do say TV isn't working via Broadband.

When Broadband and TV are both actually down.

Wife + Kids at home due to Holidays + Rainy Day + No TV = Bad news.

George00

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# 348769 7-Jul-2010 15:07

To make matters more interesting, when I called them I got a message saying that their offices had been evacuated due to an emergency, and to please call again later!

xpd

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# 348772 7-Jul-2010 15:17

You probably ended up at their Smales Farm call center, the buildings there get evacuated quite often for various things, or at least used to when I was at EDS in the same building.

Give them 30mins and try again

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DjShadow

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# 348796 7-Jul-2010 16:24

I just read something on Twitter about a vehicle hitting a pole around Bidwell st (bidwill?)

George00

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# 348797 7-Jul-2010 16:26

Yes, when I drove home today Bidwill St was closed off from both ends with a few cops in it.

I wondered if it could be related to the outage but assumed not. Perhaps it is.

BarTender

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# 348823 7-Jul-2010 18:27

So Internet is back up, seems to have come back up at 16:18pm or so if the modem logs are anything to go by:

2010-07-07 16:18:26
6-Notice
M573.0
Modem Is Shutting Down and Rebooting...

2010-07-07 16:18:26
3-Critical
R004.0
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o

2010-07-07 16:17:54
3-Critical
R005.0
Started Unicast Maintenance Ranging - No Response received - T3 time-out

But TV is still down :(

And the Network Status says Internet Down and TV No problems:

jonherries

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# 348837 7-Jul-2010 19:36

Seems as though our cable broadband has gone down in the last hour or so, was up until then.

Jon

George00

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# 348887 7-Jul-2010 22:14

Mine came back for around half an hour around 6.30 (at a guess) but then has been down since.

Not cool. 10 hours is quite a long outage.

slowloris

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# 348900 7-Jul-2010 22:42

Mine was working until about 9:30 this evening, my flatmate said it was down this morning for 3 hours aswell.

For some reason I can't seem to find on their website the place where they list the outages as pictures in one of the earlier posts. I found the link for service information at http://www.telstraclear.co.nz/customer-zone/service-information/ which reports no current problems, and no problems recently resolved. I must be looking in the wrong place I guess.

This does seem like it's a pretty long outage and is affecting different people at different times. I hope they get it fixed soon.

freitasm

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# 348902 7-Jul-2010 22:45

According to reports in the press there a power pole was hit by a truck in MT Cook.

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BarTender

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# 348942 8-Jul-2010 07:55

George00: Mine came back for around half an hour around 6.30 (at a guess) but then has been down since.

Not cool. 10 hours is quite a long outage.

"Use a network that works" ROFL.... A single power pole got hit, or one fibre got cut and it all stops working for 10 hours.

TCL, stones and glass houses comes to mind.

cyril7

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# 348964 8-Jul-2010 09:11

ahhhh, good old pole fade, lasts a bit longer than rain fade :)

Cyril

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# 349099 8-Jul-2010 14:50

cyril7: ahhhh, good old pole fade, lasts a bit longer than rain fade :)

Cyril

but hopefull less than digger fade ;)

richms

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# 349159 8-Jul-2010 17:28

Still inexcusable to take that long to route around one point of failure.

I can understand people on that street having a 10 hour outage, but for lot of people to see any more than a brief fault while it is routed around to me say that its a shoddy network design.

Richard rich.ms

BarTender

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# 349200 8-Jul-2010 19:16

richms: Still inexcusable to take that long to route around one point of failure.

I can understand people on that street having a 10 hour outage, but for lot of people to see any more than a brief fault while it is routed around to me say that its a shoddy network design.

r2b2

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# 351791 15-Jul-2010 11:08

Best way to get updates about TelstraClear outages etc. is to follow them on Twitter (telstraclearnz). The Network Operations Centre uses the Twitter account to announce stuff quite frequently now.

(And apparently the reason that the status page isn't updated when the NOC guys can tweet stuff is because the status page is owned by the customer help teams. Perhaps customer help should follow Telstraclear on Twitter to keep informed? :D )