<rant on>

Whats up with TelstaClear Customer Care?

I dropped them an email asking a quick question about getting connected to their cable broadband

They send two replies

The first saying they are going to rpely

And the second telling me I should phone them to ask the same question

Now I understand they are primarily a pone company - but surely they shoudl have better systems in place than that. Here is a potentail customer that they have effectively just told to 'go take a hike'

Is this typical of their "service"?

<rant off>