Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




BDFL - Memuneh
59387 posts

Uber Geek
+1 received by user: 10599

Administrator
Trusted
Geekzone
Lifetime subscriber

Topic # 6458 26-Jan-2006 22:47
Send private message

Business 2.0 is one of the magazines I buy every month - alongside Fast Company and Wired.

This month's (Feb 2006), it comes with the 101 Dumbest Moments in business - 2005, and Vodafone New Zealand made it to position # 62:

"Can you hear us now? We're sor--"
Vodafone in New Zealand apologizes for cleaning out the prepaid accounts of customers who accessed its "absolutely free" service offering games, ringtones, and other downloads. The company declines to reveal how many customers were affected or how much money was involved in its hastily arranged reimbursement program.


I have to admit, this is not as nearly as bad as some other mistakes and bad decisions in the rest of the list...







Create new topic
Nate wants an iphone
3895 posts

Uber Geek
+1 received by user: 26

Mod Emeritus
Trusted
Lifetime subscriber

Reply # 27280 27-Jan-2006 02:35
Send private message

Talking about 'free' stuff. Around about the same time they started overcharging me on GPRS, my news subscription disappeared (as in I was no longer paying for it) and I was STILL able to access it.

They fixed the subscription because I wanted the alerts that came with the package but then broke it again when they kept sending SMS alerts and tried fixing it to send MMS (I'm picky as I don't like the SMS alerts and their SMS abbreviations).




webhosting |New Zealand connectionsgeekzone IRC chat
Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


174 posts

Master Geek
Inactive user


Reply # 27365 28-Jan-2006 12:50
Send private message

Yeah, that was abit of shocker by Vodafone I agree, but Telecom certainly ain't no saints either. Bearing in mind that the below links are successful prosecutions under the Fair Trading Act against Telecom Mobile;

Thousands to be compensated for Telecom Mobile clock fault

Telecom Mobile seriously misled customers, significant refunds likely

Telecom convicted for failure to disclose costs associated with telephone information service

Telecom Mobile pleads guilty to Fair Trading breaches

Telecom were pretty dumb to think they could get away it IMHO.




 
 
 
 




BDFL - Memuneh
59387 posts

Uber Geek
+1 received by user: 10599

Administrator
Trusted
Geekzone
Lifetime subscriber

Reply # 27376 28-Jan-2006 13:25
Send private message

Fair enough. But the topic is on Vodafone's - not Telecom's - business practices and slip outs, since this is the one that made to a list published by an overseas magazine.

I would equally post about Telecom NZ if the list pointed to them.





174 posts

Master Geek
Inactive user


Reply # 27377 28-Jan-2006 13:30
Send private message

freitasm: Fair enough. But the topic is on Vodafone's - not Telecom's - business practices and slip outs, since this is the one that made to a list published by an overseas magazine.

I would equally post about Telecom NZ if the list pointed to them.



Since Vodafone is the worlds largest mobile network provider, they were obviously targeted.

1420 posts

Uber Geek

Trusted

Reply # 27384 28-Jan-2006 15:28
Send private message

I am the only one who is getting bored of Grantis and his constant barrage of anti-telecom and pro-voda dribble?

Get a grip man this is Geekzone not Gimpzone. For every bad thing Telecom does I am sure there are plenty more from Voda.

Who cares anyway - this website is about sharing knowledge and helping people. You don't seem to have grasped that yet. Why don't you try being constructive for a change!

Nate wants an iphone
3895 posts

Uber Geek
+1 received by user: 26

Mod Emeritus
Trusted
Lifetime subscriber

Reply # 27385 28-Jan-2006 15:30
Send private message

@ Grantis:
How can you say that? I might have said it was biased if most or all the moments were targetting Vodafone but this is just ONE.

I'm sure the magizine didn't go out of its way to try and screw Voda. That would be bad journalism.

Being the biggest carrier means that any mistakes you [the carrier] make will probably effect more people - thus the more people affected, the more media attention... (most likely way off :P )

Just so you know, I'm not a Telecom fanboy either.




webhosting |New Zealand connectionsgeekzone IRC chat
Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


3784 posts

Uber Geek
+1 received by user: 592

Trusted
Subscriber

Reply # 27393 28-Jan-2006 16:15
Send private message

Jama: I am the only one who is getting bored of Grantis and his constant barraged of anti-telecom and pro-voda dribble?

Get a grip man this is Geekzone not Gimpzone. For every bad thing Telecom does I am sure there are plenty more from Voda.


I think it's great that people are so passionate about the technologies that they believe in, but constantly bringing up Telecom's PR blunders is not a valid defense for Vodafone's wrongdoings. Companies which provide services in New Zealand, including Vodafone and Telecom, need to be accountable for their own errors irrespective of what their competitors may be guilty of.

Hawkes Bay
8477 posts

Uber Geek
+1 received by user: 4

Mod Emeritus
Trusted
Lifetime subscriber

Reply # 27397 28-Jan-2006 20:40
Send private message

This thread needs to get back on topic immediately (i.e. no more OT posts, or I will simply delete them).

Lets see if this idea flies, and we might have a place to air ourselves. But until then, GZ guidelines and on-topic rules still apply.

Please be respectful and, mindful of others opinions (no matter how you feel about them, or which side of the fence you sit on) at all times.

This applies equally to all GZ members regardless of whether they have posted in this thread or not.

Have a nice day.




Visit http://www.thecloud.net.nz for New Zealand based Hosted Exchange, Virtual Servers, Web Hosting, FTP Backup & more.
(1GB free FTP storage, or larger plans from $5.75)
 
 - Setup your own mailserver at home on Ubuntu Server - full step by step howto here.
 - Have you seen this: Nathan "KFC4LIFE" Dunn.


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15


Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37


Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59


Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42


New Chief Technology Officer role created
Posted 19-Dec-2017 22:18


All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54


How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52


NOW to deploy SD-WAN to regional councils
Posted 19-Dec-2017 19:46


Mobile market competition issues ComCom should watch
Posted 18-Dec-2017 10:52


New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39


UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06


UFB connections pass 460,000
Posted 11-Dec-2017 11:26


The Warehouse Group to adopt IBM Cloud to support digital transformation
Posted 11-Dec-2017 11:22


Dimension Data peeks into digital business 2018
Posted 11-Dec-2017 10:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.