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175 posts

Master Geek


Topic # 64911 25-Jul-2010 17:38
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Hi,

Just wondering on the return policy of Vodafone if I do buy the iPhone 4 and I find that it doesnt work the way I need/want it to work?
I see AT&T and Apple have a 30 no questions asked return policy...

Also what is the return policy of apple.co.nz?

Thanks

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  Reply # 356125 25-Jul-2010 17:49
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As the iPhone 4 is not sold by Vodafone or Apple in NZ there is no policy. But the standard CGA/Warrenty terms would apply I would think then they do sell it.

The CGA does not cover you if you "don't like it".

To be safe before you buy it ask "does it do this" and if they say yes and it doesn't it can be easily fixed/replaced/repaired under the CGA as you can say itwas bought for purses X and it doesn't do it.

Saying all this.. differences between other iPhones and the iPhone 4 is not much. What do you want an iPhone 4 to do that you are not sure it will do?

Thanks





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  Reply # 356126 25-Jul-2010 17:50
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The Apple store policy is cleary listed on their site http://store.apple.com/nz

There is no requirement for any retailers in NZ to offer a "change of mind" policy. The only legal requirement to accept a product back and offer a refund is essentially if it's faulty.




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Master Geek


  Reply # 356129 25-Jul-2010 17:54
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Ok thanks, so if they say... "no the reception issue wont be a problem" then you get it home and keep losing reception?

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Ultimate Geek


  Reply # 356149 25-Jul-2010 19:07

Yes if you specifically asked and they said it'd work fine (granted an existing Vodafone/your carrier phone worked there fine) then you could claim a refund under CGA.

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Ultimate Geek
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  Reply # 356166 25-Jul-2010 19:48
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this raises a good point,
being that you know there is an issue with the antenna design and you still bought it and found that you also experianced the loss of reception could it not be argued you bought it "eyes open & knowingly" therefore you have no recoarse.

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  Reply # 356183 25-Jul-2010 20:45
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n00dy: this raises a good point,
being that you know there is an issue with the antenna design and you still bought it and found that you also experianced the loss of reception could it not be argued you bought it "eyes open & knowingly" therefore you have no recoarse.


No, because the CGA requires goods to be fit for their intended purpose.

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  Reply # 356205 25-Jul-2010 21:38
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alasta:
n00dy: this raises a good point,
being that you know there is an issue with the antenna design and you still bought it and found that you also experianced the loss of reception could it not be argued you bought it "eyes open & knowingly" therefore you have no recoarse.


No, because the CGA requires goods to be fit for their intended purpose.


And that I'd say is the muddy end of the pool...
If you knowingly purchase a device that is documented as known to be (shall we say) faulty......   It's chicken and egg time all over.

And if the device has been identified as being 'faulty' yet it is being promoted who ends up with the egg on their face....  the resellers. (Like VF want that label)

But since Apple has 'found' a workaround, then if those options are offered here.... there is not a problem if you choose to select their solution.



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Master Geek


  Reply # 356219 25-Jul-2010 21:59
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Exactly, thats what I wanted to find out... and are the free bumpers/case happening here?

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  Reply # 356222 25-Jul-2010 22:00
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Consider doing research on this device first before going in to buy one. If you are already wondering about their returns policy, it's obvious that you aren't 100% sure on whether it does what you need. Read the reviews online and hopefully you can be confident of your purchase or non-purchase on D day.

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