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Topic # 65631 4-Aug-2010 20:51
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Just out of interest, I have been wondering why on the My Vodafone page there isn't a cancel contract or close account button/link.  I have looked but can't seem to find one. Surely this would be possible in this day and age if a customer wishes to cancel their contract and they could do it online without having to call Vodafone or go to a store.  If this was available and a customer used it, maybe it could be set up so it displays or emails or texts a final amount owing including contract break fee if applicable. Thoughts/Comments?

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  Reply # 363257 4-Aug-2010 21:10
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Last time I wanted to cancel a contract with vodafone I purchased a $2 2degrees sim and ported the number, job done in 5 minutes rather than 15 minutes plus on the phone to a csr.

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  Reply # 363318 4-Aug-2010 22:37
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One of the issues I can see with your idea would be if someone obtained your login information, logged in as you on the Vodafone website and cancelled your contract/connection or changed your plan without your knowledge or consent. Imagine the headaches that would cause.

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  Reply # 363516 5-Aug-2010 10:24
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quickymart: One of the issues I can see with your idea would be if someone obtained your login information, logged in as you on the Vodafone website and cancelled your contract/connection or changed your plan without your knowledge or consent. Imagine the headaches that would cause.


Oh that and companies don't want to make it easy for you to leave or pay them less money.

Why do you think Sky has options to add services but not any to remove them?

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  Reply # 363557 5-Aug-2010 11:32
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graemeh:
quickymart: One of the issues I can see with your idea would be if someone obtained your login information, logged in as you on the Vodafone website and cancelled your contract/connection or changed your plan without your knowledge or consent. Imagine the headaches that would cause.


Oh that and companies don't want to make it easy for you to leave or pay them less money.

Why do you think Sky has options to add services but not any to remove them?


this.  why would companies want to make it easy for you to leave?

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  Reply # 363560 5-Aug-2010 11:38
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If it was that easy way to many people would do it!

VF definately don't make it easy - I was with ihug and quit, and had the bills sent to my ihug email since there's a penalty fee for receiving your bill by post. I cancelled and they instantly disabled my email account (within minutes) which was where I was supposed to go to get my final bill to close the account... Worst place i've ever had to close an acct with.

Best place i've ever closed an account with? was Xnet - they even arranged the dates to line up with billing cycles and saved me money! Fantastic service, I just wish my line was stable enough for voip to be reliable :-(

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  Reply # 363581 5-Aug-2010 12:10
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quickymart: One of the issues I can see with your idea would be if someone obtained your login information, logged in as you on the Vodafone website and cancelled your contract/connection or changed your plan without your knowledge or consent. Imagine the headaches that would cause.


You don't even need for this to be malicious. I can imagine with an option to close off phone lines and internet connections Vodafone would spend a lot of time and money reconnecting people who accidently closed their account. I've seen this sort of thing happen when people close email addresses but with an email address it’s a flick of a switch to bring it back.

Obviously the above does not apply to the customer segment that lurks around here but VF must have to cater to all skill levels.

EDIT: Got rid of some nasty page formating code after pasting from word.




Please note: I have a professional bias towards Vodafone.

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  Reply # 363623 5-Aug-2010 13:24
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Spoke with the VFNZ CSR who was pretty helpful about cancelling my (month to month) contract today.

Apparently Im one day into my new billing cycle so they charge me my contract monthly rate pro rata for the amount of days I use.

Seems quite good.

Cant wait to get onto 2Degrees!




 


The force is strong with this one!

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  Reply # 363628 5-Aug-2010 13:29
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rossmnz: Spoke with the VFNZ CSR who was pretty helpful about cancelling my (month to month) contract today.

Apparently Im one day into my new billing cycle so they charge me my contract monthly rate pro rata for the amount of days I use.

Seems quite good.

Cant wait to get onto 2Degrees!


Don't cancel before you port your number to 2Degrees if you want to keep your number.  If you cancel before then your number is gone.

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