Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


374 posts

Ultimate Geek
+1 received by user: 23

Subscriber

Topic # 65845 7-Aug-2010 14:45
Send private message

The shear incompetence of Vodafone has resulted in me changing my phone, internet and cell phone away from Vodafone. The short story involves the myski hdi deal was Vodafone was offering. Due to there total lack of knowledge, I ending up paying some costs that would never have happened had they had any idea of what they were talking about. I gave Vodafone the option of them wearing the costs I had incurred because of there incompetence or I would remove my services from them. They decided it was more important to charge me $49.00 that I wouldn't have agreed to in the first place, than look after a $1600.00 a year customer.
I am now with Slingshot for phone and Internet and 2 degrees for cell phone. A? big middle finger to you Vodafone.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
3832 posts

Uber Geek
+1 received by user: 234

Trusted

  Reply # 364666 7-Aug-2010 14:51
Send private message

so..what actually happened?




Do whatever you want to do man.

  

BDFL - Memuneh
61508 posts

Uber Geek
+1 received by user: 12234

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 364673 7-Aug-2010 15:11
Send private message

Until you tell us exactly what happened I can only think you joined to use the site as ypur personal soapbox, which we don't like.

As for calling a company 'scammer' because of an account error... It sounds like you think they are out there just to do it, which I personally don't think is the case.

So speak up or I wil just lock this.





19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 364683 7-Aug-2010 15:39
Send private message

are you talking about the $49 install fee for mysky hdi?

27149 posts

Uber Geek
+1 received by user: 6580

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 364684 7-Aug-2010 15:45
Send private message

johnr: are you talking about the $49 install fee for mysky hdi?


It's $99 isn't it?


Meow
8020 posts

Uber Geek
+1 received by user: 4008

Moderator
Trusted
Lifetime subscriber

  Reply # 364690 7-Aug-2010 16:01
Send private message

sbiddle:
johnr: are you talking about the $49 install fee for mysky hdi?


It's $99 isn't it?



Nope, $49 with Vodafone, $99 with Sky.
This guy was possibly wanting everything for free + still get a free muffin from it.




27149 posts

Uber Geek
+1 received by user: 6580

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 364691 7-Aug-2010 16:03
Send private message

michaelmurfy:
sbiddle:
johnr: are you talking about the $49 install fee for mysky hdi?


It's $99 isn't it?



Nope, $49 with Vodafone, $99 with Sky.
This guy was possibly wanting everything for free + still get a free muffin from it.


The Vodafone site now says $99 it's obviously gone up!




374 posts

Ultimate Geek
+1 received by user: 23

Subscriber

  Reply # 364694 7-Aug-2010 16:03
Send private message

Second attempt at replying. Vodafone have been advertiseing they would pay the $15.00 a month fee if you uprgraded to myski as long as you had the right phone and Internet package with them, which I did. I could not see anything in there terms and conditions to cover my scenario. I phoned them and explained I all readly had a myski box that I had paid $600 for and wasn't paying any rental on it. My question was, If I payed the $49.00 sky fee do they pay the $15.00 a month fee on the second box and there would be no other charges to me. After checking with a supervisor I was assured this would be the case. I phoned back on three other occasions to check and each time I was assured I would only have to pay the sky fee and they payed the $15.00 amonth fee, there would be no other charges to me. All I had to do was transfer my sky account to Vodafone. This was done, the deal went ahead. My first bill revealed a $25.00 a month multi room charge. I immediately contacted Vodafone and was told my bill was correct. I explained nothing had been mentioned about a multi room fee, I had been assured there would be no extra charges. Vodafone reluctantly agreed to refund the multi room charge and I returned the myski box back to sky. They would not refund the sky $49.00 fee even though I told them I would not have gone ahead with the deal if they had told me I would be subject to any extra charges. I even told the Vodafone contact on my 3rd call to them before I went ahead with the deal I would effectively be getting something for nothing from them, the operator I was talking to agreed with that. If this isn't incompetence, I don't know what is.

BDFL - Memuneh
61508 posts

Uber Geek
+1 received by user: 12234

Administrator
Trusted
Geekzone
Lifetime subscriber



374 posts

Ultimate Geek
+1 received by user: 23

Subscriber

  Reply # 364698 7-Aug-2010 16:13
Send private message

Well I guess our opinion on that will have to differ.

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 364703 7-Aug-2010 16:24
Send private message

Its nothing like a scam

3607 posts

Uber Geek
+1 received by user: 170

Trusted

  Reply # 364705 7-Aug-2010 16:28
Send private message

Just poor product knowledge on Vodafone's behalf.

2082 posts

Uber Geek
+1 received by user: 218

Trusted
Subscriber

  Reply # 364706 7-Aug-2010 16:29
Send private message

It was a mistake. It is not a scam.




MacBook Pro 13" w/ Touch Bar (Early 2017) | iPad Pro 10.5 Wi-Fi 128GB (Space Grey) | iPhone 8 Plus 64GB (Product RED) | HomePod (Space Grey) | Apple TV 4K | Apple TV (4th Generation) | Apple Watch Series 3 42mm (Space Grey)

27149 posts

Uber Geek
+1 received by user: 6580

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 364709 7-Aug-2010 16:32
Send private message

One of the very first answers on the Vodafone site covers this





Can I get free MY SKY HDi if I have already paid the MY SKY HDi one off installation charge of $599?



If you already paid the one-off installation charge of $599 for MY SKY HDi, you will not get the $15 discount; it is only available for customers who choose the MY SKY HDi monthly payment option.
However, if you choose to get another MY SKY HDi decoder, then you could get the discount on this second decoder.



It then says






If I have more than one MY SKY HDi decoder, can I receive more than the $15 discount each month?




No, the MY SKY HDi discount only applies to your first MY SKY HDi decoder on the spread cost payment option.



Which I'd take as costing you $25 per month which seems to be what Vodafone are charging you.

A 2nd MySky HDi unit in a house attracts the $25 multiroom fee + $15 MySky HDi ticket. Vodafone are waiving this $15 fee on the 2nd decoder so you're just paying the standard multiroom charge.

3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  Reply # 364712 7-Aug-2010 16:34
Send private message

Agree with freitasm, definitely not a scam , understand the frustrations and these things happens sometimes with so many plans , deals it can be frustrating for all and I assure you Vodafone and other companies hate it when mistakes happen no one does this deliberately and generally comes to down to individual staff members getting it wrong through misunderstanding , can be due to poor training, info etc. but mistakes do happen

What surprises me nowadays is that I think Geekzone is great technical site and the reason I like to support it is due to the impartiality of the mods and a lot of good info and advice dished out here, but I have noticed that a lot of first time posters tend to sign up and "go off the deep end" with over the top headings and such "just to get it off their chests and tell the world"  and honestly I think here is one such case. I hope you stick around and offer something else as well and not just use this place as a soapbox




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



374 posts

Ultimate Geek
+1 received by user: 23

Subscriber

  Reply # 364716 7-Aug-2010 16:38
Send private message

Hmmmm, very interesting had this been on the Vodafone site when I read there terms and conditions, I would never have even needed to phone them in the first place as the answer to my question is clearly now covered.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.