Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


2 posts

Wannabe Geek


Topic # 66148 13-Aug-2010 10:55
Send private message

Hi,

I have purchased a new NetGear DG834GV voice router modem and use it for my internet connection to Xnet. But I am having great difficulties connecting it to VoIP.

I have called the support line around 5 times but because its not a supported devise they can't tell me a single thing.

Is there any specific settings that I need to make in order to work with Xnet? is there a non standard port?  really stuck and getting no help from Xnet....

Thanks

here are the screen shots of config panel





Create new topic
3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  Reply # 367096 13-Aug-2010 11:24
Send private message

Please take your details out .... The whole world will see your Phone number :)

The reason the helpdesk can't support you directly is that they will have no expertise on the device, they could spend a large amount of time trying to work out how to configure a box they have never seen. Very expensive resource.


Try dropping the 0 off the Telephone number for your registration... I have not seen any attempts for that number hit the network yet


Fax should use T38, prefered codec G711a





Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



2 posts

Wannabe Geek


  Reply # 367103 13-Aug-2010 11:35
Send private message

Thank you very much!!!!! That worked like a charm! 

I think the main issue related to wrong codec being used. 

3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  Reply # 367113 13-Aug-2010 11:44
Send private message

No problem .. the codec isn't to much of an issue as we handle multiple codecs, the issue is the 0 on the Telephone number you would never register with that.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

5247 posts

Uber Geek
+1 received by user: 2265

Trusted
Lifetime subscriber

  Reply # 367196 13-Aug-2010 14:31
Send private message

maverick:  prefered codec G711a


Noticed this codec a few times recently. Have WxC moved from prefering G711u to now G711a?




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.