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Ultimate Geek
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Topic # 66388 18-Aug-2010 11:17
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Interesting tactic from TelstraClear here!

My neighbors (part of a split house) were with telstra clear (they just moved in).
Were told that there we no free ports in the exchange, and there was a 2-8 week wait.
But hey presto! when they (neighbors) threatened to leave TC, they suddenly had a port available.

Only problem was it was my port! TelstraClear disconnected my DSL and gave the port to my neighbor.
The even connected the new TC DSL to my pair of the line instead of the other one.

I really don't understand how a mistake like this could have been made when one pair was active, and one has been disconnected for 5+ years (according to telecom)

Thankfully the chorus tech was able to revert the change, so I have internet again (Which incidentally is how i get my income..).
I'm not sure what's going to happen next though!

Thats my rant of the day....




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Master Geek


  Reply # 369212 18-Aug-2010 12:01
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What a horror. What were they thinking!     


Meow
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  Reply # 369440 18-Aug-2010 17:25
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That's some pretty awesome customer service right there for Telstra :)




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  Reply # 369482 18-Aug-2010 19:22
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I'd be looking for a little bit of compensation for a screw-up like that.

Mad Scientist
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  Reply # 369528 18-Aug-2010 20:36
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LOL!!! how did you find that out! over housewarming?!

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