Hi all,
My wife is leaving her job and wants to take her number with her. We've had conflicting advice about what she needs to do to take it with her.
Her employer says that it's ok to take her number and has sent the following, as advised by the Vodafone account manager,
"For me to release the number you will have to go to a Vodafone store and open an account. Vodafone will allocate you a new number (make sure it is a six digit number). Once this is done you advise me the number and my account manager will do a number swap and you will get your number.
Unfortunately if you want to go on prepaid I will not be able to release the number."
Going to the store, they advised that She can go onto prepay, and that the account manager just needs to release the number so that she can use it. Note - work has a contract with Vodafone. They will continue to pay the contract, just, swapped with a different (new) number.
Does anyone know what the facts are, do we need to go on account, or, can we just go onto pre-pay?