Vodafone ON ACCOUNT Minutes system down for 24 hours and counting...

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simon14

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Topic # 6675 14-Feb-2006 18:18

It's a bit slack isnt it? It has been down for over 24 hours and wont be up till tomorrow morning at the earliest.... that means no one on account can check their text and calling minutes for at the least, 2 days..... vodafone should credit our accounts for the inconvience.

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Reply # 28442 14-Feb-2006 19:03

go to your profile page here on GZ and read your private message from about 5 days ago :-)

(unrelated to this topic)

Grantis

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Reply # 28449 14-Feb-2006 19:25

simon_nz90: It's a bit slack isnt it? It has been down for over 24 hours and wont be up till tomorrow morning at the earliest.... that means no one on account can check their text and calling minutes for at the least, 2 days..... vodafone should credit our accounts for the inconvience.

Yes, the world is about to come to an end..............lol

Zorril

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Reply # 28464 14-Feb-2006 22:48

It's so annoying! Can't even key new applications! Lol.

cokemaster

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Reply # 28466 15-Feb-2006 00:03

Grantis: ....

Yes, the world is about to come to an end..............lol

Well, it would be a reasonable expectation to be able to check to see how many text messages and minutes you have left.

Sure no system is perfect but 24 hours and counting? Someone could quite easily go over there allocated limit without realizing it given that its near the end of the billing cycle.

If only that 'the world is about to come to an end....... lol' comment was applied when Voda either didn't charge or undercharge users.

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johnr

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Reply # 28475 15-Feb-2006 08:29

People must have some idea round about how many minutes they have left I rememebr a few years back (1999 - 2000) the whole rating system normally would be 3 - 5 days behind anyway

Grantis

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Reply # 28482 15-Feb-2006 08:46

johnr: People must have some idea round about how many minutes they have left I rememebr a few years back (1999 - 2000) the whole rating system normally would be 3 - 5 days behind anyway

Exactly, that's what makes me laugh about this whole thread.

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Reply # 28525 15-Feb-2006 14:37

Yes but nowdays it appears to be calculated daily or even closer than that.
Roaming of course is an exception.

While some of us do know roughly how many minutes we have used (personally I use my phone to track it), there are always people who probably don't have such a good idea on the standing of their minutes and wish to use their remaining minutes up.

The point is that Vodafone advertises a service for checking your allocation. Going by this thread they weren't providing that service as promised. It is hardly the customers fault for that slipup.

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riahon

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Reply # 28526 15-Feb-2006 14:49

Grantis:
johnr: People must have some idea round about how many minutes they have left I rememebr a few years back (1999 - 2000) the whole rating system normally would be 3 - 5 days behind anyway

Exactly, that's what makes me laugh about this whole thread.

Unlike those that may frequent these threads many people dont really think that much about a mobile phone. I think it is a catch 22 of both companies that have made their customer reliant on their systems to supply the info needed, but also this comes as a direct response from customers who want a more streamline system so they dont have to think too much about it.

We want it easy but when easy breaks down it makes it hard.

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Jama

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Reply # 28527 15-Feb-2006 14:52

Laughing at this thread is an insult and it belittles the initiator. It is obviously not a laughing matter to simon_nz90.

Grantis

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Reply # 28541 15-Feb-2006 15:32

riahon:Unlike those that may frequent these threads many people dont really think that much about a mobile phone. I think it is a catch 22 of both companies that have made their customer reliant on their systems to supply the info needed, but also this comes as a direct response from customers who want a more streamline system so they dont have to think too much about it.

We want it easy but when easy breaks down it makes it hard.

The system was back up & running in 25 hours, according to a Vodafone rep that I spoke to. She said it went down at around 5:00pm on Monday & was back up by 6:00pm Tuesday. I do not think that this is an exceptionally long time to be without "this type of service", it is an inconvenience, but it isn't a horrendously long time IMHO.

I also think that people should have a good idea of what their balances are at any one time, as systems do have errors & no system is perfect. Suggesting that Vodafone reimburse customers as Simon did, for the inconvenience, I think is over the top, hence why it made me laugh. He never suggested in his post that he went over his minute/text allocation because of the outage.

Since when have Telecom ever reimbursed customers for network outages that have even effected the whole country, for services like ADSL, Landline, Mobile, EFTPOS, which happened last year, all because of a "Rat & a Digger"?

tonyhughes

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Reply # 28542 15-Feb-2006 15:40

Hmmmmm.... it pays to keep a track of things (e.g. knowing you had a light month so if you see a $400 bill you know its a fluff up.)

Its like using a calculator - you should still have a rough idea in your head of what the answer should be, in case there was a mistake somewhere.

I think for a 'short' outage (1 day-ish or less, then a credit is an unlikely scenario). If it was a week, it might be a different story.

If you never go over your allocation, but did because of this, im sure they would credit you a 'reasonable' amount. (e.g. $5 - $40 overuse), but any more than that would really have to be considered the user not keeping track of things at all...

I am enjoying working for myself - my minutes per day spent talking on a telephone have dropped from about 200 down to about 2 !!

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Reply # 28543 15-Feb-2006 15:41

One strange thing I'm seeing at the moment is according to MYA, I have my regular allowance as I'm 70% certain I requested for the account to be unlocked on the 15th.

Previously the amount of minutes/texts left would be blank.

However according to Chinamobile, I am still in suspended state and thus cannot place calls.

I'm not sure if its related to this issue but its strange to say the least.

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freitasm

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Reply # 28546 15-Feb-2006 15:52

Grantis: Since when have Telecom ever reimbursed customers for network outages that have even effected the whole country, for services like ADSL, Landline, Mobile, EFTPOS, which happened last year, all because of a "Rat & a Digger"?

And what's gotta do with the topic? I said before and repeat: bringing to light the fault of one company does not solve the problems on another.

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tonyhughes

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Reply # 28547 15-Feb-2006 16:00

I think Telecom Ts & Cs state that liability extends to one months value of the affected service (maximum).

Sorry I dont have Vodas Ts & Cs about to compare... (anyone??)

25 hours no service x zero cost of service = $0 in anyones language.

simon - how much do you think they should credit you (not being a knob - I am actually interested)

Grantis

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Reply # 28548 15-Feb-2006 16:00

freitasm:And what's gotta do with the topic? I said before and repeat: bringing to light the fault of one company does not solve the problems on another.

It is OT, I was comparing a "similar" problem to an experience that another competitor/provider had, purely as a comparison & to quantify my responce to Simon's post. I was not singling out Telecom as the bad guy, it was just a comparison.

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