The title says it all, really. It seems to go down quite often, and last time I emailed them about it they took five days to reply. By then it was working again, so they said "it's working fine".

I think I have a record regarding TC customer service too. I emailed customer service about problems accessing some websites on the 11th of August, and got a reply on the 2nd of September. By then things were working again anyway. The funny thing is they didn't even seem to have read or understood my question, they told me to try something basic. I made them keep trying until they at least understood the question, then told them the problem had resolved itself three weeks ago, just to make a point.