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Topic # 67556 3-Sep-2010 15:51
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The title says it all, really. It seems to go down quite often, and last time I emailed them about it they took five days to reply. By then it was working again, so they said "it's working fine".

I think I have a record regarding TC customer service too. I emailed customer service about problems accessing some websites on the 11th of August, and got a reply on the 2nd of September. By then things were working again anyway. The funny thing is they didn't even seem to have read or understood my question, they told me to try something basic. I made them keep trying until they at least understood the question, then told them the problem had resolved itself three weeks ago, just to make a point.




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  Reply # 376302 3-Sep-2010 15:53
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my usage meter is working fine...for once lol

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  Reply # 376306 3-Sep-2010 15:56
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It seems to be working without any problems for me too. I can't actually recall it ever being down.



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  Reply # 376308 3-Sep-2010 16:01
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I can't access any https address on telstraclear.co.nz. It was working fine earlier today, but just times out now.  All other https sites work fine, like my bank.

I called up, the person answering the phone didn't speak English all that well, and didn't know what https is.

I've just learned to put up with the horrible customer service, as the network usually works fine, and it's reasonable value.

Incidentally, there was an automated customer satisfaction survey before I hung up, but I got a word wrong and it hung up on me. Charming.




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  Reply # 376315 3-Sep-2010 16:17
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Ahh, I'm actually connecting via XT at the moment so there might still be an issue with TCL connections. If I remember, I'll do a test when I get home.

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  Reply # 376324 3-Sep-2010 16:36
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Argh, I can't get to it either, and today's my last day of the month. Hope they fix it before I get home.



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  Reply # 376326 3-Sep-2010 16:38
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Maybe my tweet will get some attention. Maybe not.




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  Reply # 376331 3-Sep-2010 16:52
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Behodar: If I remember, I'll do a test when I get home.

Confirmed, not working from home.



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  Reply # 376350 3-Sep-2010 18:24
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It's working now. It looks like tweeting is the way to get things fixed with TC.




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Reply # 376352 3-Sep-2010 18:30
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dm2000: my usage meter is working fine...for once lol



Haha, spoke too soon.  Usage meter not working now. What a surprise!!!!!!

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Master Geek
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  Reply # 376375 3-Sep-2010 20:06
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The usage meter always seems to break down a couple of days before my change-over date.

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  Reply # 377967 8-Sep-2010 18:59
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HTTPS on www.telstraclear.co.nz timing out for me tonight as well.

Very fail.




Information wants to be free. The Net interprets censorship as damage and routes around it.


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  Reply # 377977 8-Sep-2010 19:30
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Their usage meter goes down on a regular basis but usually does come back on within a few hours. The best description I can come up for it is 'dependably unreliable.'

But, yes, it's Customer-Zone appears to be unavailable at the moment.



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  Reply # 378018 8-Sep-2010 21:24
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It's working for me now.




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  Reply # 386315 30-Sep-2010 13:30
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Oh look, it's down again! How surprising!

An error has occurred on the page you have tried to access. We apologise for any inconvenience this may have caused - please try to access the page again, or navigate to a different part of this site.




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  Reply # 386357 30-Sep-2010 15:00
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It's working again for me now. Was down for a while today but back up now. Perhaps it was down as part of the speed and data cap upgrades expected tomorrow but done today.

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