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448 posts

Ultimate Geek

# 68457 22-Sep-2010 12:52
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I left Telstra clear in early June - I sold house I moved - I emailed them via their website and asked what to do with the modem- they never told me. Frankly I was a bit busy and had better things to do than hang on the phone trying to find out what do with it - I assumed that they were throw aways - as is often the case with cheap modems. 

Now 3.5 months later I have a bill for the modem! This is after months of them no cancelling the service, then 1/2 cancelling it - and then finally cancelling it!

I know they own the modem- but if they can't be bothered telling me what to do with it how much effort am I expected to undertake finding out what to do with it?  Obviously I'm not paying the bill - but is there somewhere I can appeal to - I find their attitude beyond arrogant . 

I left the modem in the house because the people who bought it were going to use TCL anyways - so its probably in use to this day!  

I help authors publish their books -

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2078 posts

Uber Geek


  # 383139 22-Sep-2010 13:00
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You can raise a dispute with them but you'll need to spend time on hold to do this :)

When I cancelled my service they sent a guy around to pick up the modem and he gave me a receipt.

Perhaps the easiest thing to do is contact the new owners, find out if it is still there and have TC collect it.

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Uber Geek


  # 383143 22-Sep-2010 13:15
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The same thing happened with me when we moved and got rid of Sky. Eventually I heard from them, but I luckily had it in a box somewhere.

During these months of half cancelled/not cancelled etc didn't you talk to someone to sort that out? Couldn't you have asked them about the modem? I would've just sent it by signature required courier back to Telstra Clear.

In the end, the mistake you made was assuming it was a throw away (you know the old saying, right?). If you'd held onto it, you'd be able to give it back to them. I suppose you could contact them and tell them what you did with it. Perhaps they already know the new owners are using it and will be happy to sort it out?


448 posts

Ultimate Geek

  # 383160 22-Sep-2010 13:59
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Thanks guys - no I didn't talk to anyone about the modem over the cancel not cancel nonsense - the modem was never mentioned by them and I'd forgotten all about it to be honest. The operator said they would try to trace the modem (presumably they can find it if its still connected) - you'd think they would have done that before charging me ... or maybe not :-(

I help authors publish their books -

2301 posts

Uber Geek


  # 383208 22-Sep-2010 14:59
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Is it a cable or dsl modem? (ie. phone line or fat round cable going into it)
If it is a cable modem then it has no resale value and can only be used on their network
If it is a dsl modem then it can be used with other providers there is a market for them on trademe.

Just something to consider if they do chase you up on it
e.g if its a dsl modem they could suggest that you could have kept it to onsell (not saying that you did, its just what they might think)

448 posts

Ultimate Geek

  # 383211 22-Sep-2010 15:05
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its a cable modem

I help authors publish their books -

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Uber Geek


  # 383250 22-Sep-2010 16:41
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Sweet well if they do get nasty about it you can remind them that its clearly has no use to you or anyone else (apart from their own customers) so it was an innocent oversight on your part.

As an aside, I saw a TCL cable modem at supershed in christchurch for $5 last weekend

6976 posts

Uber Geek


  # 383313 22-Sep-2010 19:24
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Frankly I was a bit busy and had better things to do than hang on the phone trying to find out what do with it

Oh the que, so long its the far-que


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