[TelstraClear] Data cap upgraded but not speed ?

Forums › One NZ (including Farmside) › [TelstraClear] Data cap upgraded but not speed ?

alpha2

67 posts

Master Geek

#69496 9-Oct-2010 10:43

https://www.speedtest.net/result/983268520.png hi all have been patient and waited a week or so but it doesnt seem that my speed has been upgraded data cap has 10gig to 20 gig but sadly download is still at 9 or so. I have rung the help desk and the unhelpful operator reset my connection but yeah no change can anyone offer any help ? chch here

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67 posts

Master Geek

#389821 9-Oct-2010 10:44

amanzi

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#389943 9-Oct-2010 18:39

Mine's the same - I still don't seem to be able to get above 10mbps. I've called the help desk twice and both times have spoken to a clueless operator who sounded as if they were in another country. The promise of the 15mbps connection was enough to keep me on TCL, but if it's not going to happen then I'll be switching soon.

lchiu7

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#389956 9-Oct-2010 19:16

From Wellington

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

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#389960 9-Oct-2010 19:24

Mine:

lchiu7

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#389963 9-Oct-2010 19:28

I guess it's a call to the call centre then. Did you power cycle your modem?

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

Techie

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#389994 9-Oct-2010 21:56

Mine has been migrated to the new plan with the extra speed and quota.
It might depend on when your accounts billing cycle begins/ends. Mine account is near the end of the month and the extra speed took a couple of days.

https://www.speedtest.net/result/983708583.png

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jordand321

8 posts

Wannabe Geek

#390037 10-Oct-2010 02:51

Try restarting your modem so it can download the new settings from Telstra. Worked for me :)

alpha2

67 posts

Master Geek

#390045 10-Oct-2010 07:17

Ive restarted modem several times now ,I walked 10 houses down my street to my mother in laws house and they have had the upgrade also, Call centre blamed it all on the speedtest site ! , Also told me at telstras end i have the upgrade so tommorow i call and ask for a senior tech not just some pre scripted card reader.Maybe a reprovision will do it not just a connection reset.

Chrizvi

295 posts

Ultimate Geek
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#390312 11-Oct-2010 02:24

Do you have router? Maybe router could not handle 10Mb? Got same issue but yeah need to replace router... Try connecting your pc ditectly to telstra modem and see how it goes.

alpha2

67 posts

Master Geek

#390587 11-Oct-2010 18:29

Chrizvi: Do you have router? Maybe router could not handle 10Mb? Got same issue but yeah need to replace router... Try connecting your pc ditectly to telstra modem and see how it goes.

nah never had a router

JimmyC

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#390880 12-Oct-2010 12:41

Interesting... I'm on the 'Lightspeed' 40g plan now, but for the last couple of months I've been gettting less than 1mb/s after 7pm. When I test in the morning again I'm back to 7-9mb/s. Haven't seen any increase in speed moving to 15mb/s but do some resets and see what happens.

I raised a call with TCL about the speed issue at night, sent them recorded speeds with comparison of night vs day etc. They obviously didn't look at any of that let alone my actual account details, they just told me to fit line filters... for a cable connection...

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alpha2

67 posts

Master Geek

#391010 12-Oct-2010 16:22

Ok now this is getting beyong stupid now 3rd call to helpdesk and told there was no upgrade what the fark is wrong with these people apparently to them i dont know how to read a speed test from what i gather the modem has not downloaded any updates changes or anything is there any telstra employess here that 1.know about the cable plan upgrades and 2. wont treat me like a complete and utter idiot sorry about the rant but i am steaming right now

alpha2

67 posts

Master Geek

#391045 12-Oct-2010 17:45

Omg it gets worse tryed again to the call centre (was feeling lucky ) And for a laugh i told him id check my adsl line filters and he said yeah might be a good idea lol on cable what has happened to the call centre its got even worse it sounded like some dude in another country (dont wanna pull a paul henry by saying which ) this guy had absolutley no idea he couldnt even direct me to the complaints department is someone having me on or something ?

Screeb

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#391067 12-Oct-2010 19:29

alpha2: it sounded like some dude in another country (dont wanna pull a paul henry by saying which )

That would be because it IS in another country. The call centre was moved to the Philippines earlier this year.

alpha2

67 posts

Master Geek

#391078 12-Oct-2010 20:34

Screeb:
alpha2: it sounded like some dude in another country (dont wanna pull a paul henry by saying which )

That would be because it IS in another country. The call centre was moved to the Philippines earlier this year.

americans in the philipines lol

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