[TelstraClear] T-Box issues

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imd6662

87 posts

Master Geek

# 70081 18-Oct-2010 17:07

Has anyone noticed and/of found fixes for the following problems:

1. Video output through HDMI (then to DVI) has pink cast. "Turning off" the box (soft off) suggests that a pink!) signal is still being sent because the TV does no revert to "No signal".

2. Responsiveness of the remote is terrible. Does not seem to work reliably at any reasonable distance or angle (even with brand new batteries).

3. When watching HD content, via SPDIF output, the mute button on the remote does not mute the sound.

ZollyMonsta

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# 393260 18-Oct-2010 17:39

3. Why would it? Mute it and control volume via your amp.

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dm2000

274 posts

Ultimate Geek

# 393281 18-Oct-2010 18:16

imd6662: Has anyone noticed and/of found fixes for the following problems:

1. Video output through HDMI (then to DVI) has pink cast. "Turning off" the box (soft off) suggests that a pink!) signal is still being sent because the TV does no revert to "No signal".

2. Responsiveness of the remote is terrible. Does not seem to work reliably at any reasonable distance or angle (even with brand new batteries).

3. When watching HD content, via SPDIF output, the mute button on the remote does not mute the sound.

1. I had the same issue the day of the install. After 48 hours it went away and has worked well for me.

2. Changing channels are a bit slow, as well as scrolling through the EPG. Can't be helped at the moment. With regards to range & angle, even if I have the remote vertical or pointing sideways, the remote works well for me

imd6662

87 posts

Master Geek

# 393292 18-Oct-2010 18:58

"Why would it?" Well, let's see....

How about because:

(a) When your press the mute button on the remote, you expect it to - well - mute the sound.

(b) Just like it actually does if you are using the analogue (RCA) sound output. (Which you'd much prefer to do if the box didn't actually disable the analogue sound output -- i.e. to your TV -- when using the HDMI video output -- rendering the audio optical out the only option for those poor few of us who adopted relativdely hi-def flat planel TVs just beofre HDMI suppanted DVI).

(c) And even as it does when you are watching non-HD content (even on an HD channel) via the HD video output.

Nety

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# 393296 18-Oct-2010 19:10

imd6662: "Why would it?" Well, let's see....

How about because:

(a) When your press the mute button on the remote, you expect it to - well - mute the sound.

(b) Just like it actually does if you are using the analogue (RCA) sound output. (Which you'd much prefer to do if the box didn't actually disable the analogue sound output -- i.e. to your TV -- when using the HDMI video output -- rendering the audio optical out the only option for those poor few of us who adopted relativdely hi-def flat planel TVs just beofre HDMI suppanted DVI).

(c) And even as it does when you are watching non-HD content (even on an HD channel) via the HD video output.

I can't help but think that if anything it should not mute via spdif at all. You need to (or should be) controlling the volume via the amp so why not mute via the amp too?
Personally I think the mistake is to allow any volume control via STB's or PVR's. You should either be controlling it via the TV (if the sound is coming though the TV) or via the amp it that is used for sound. Allowing control via the STB or PVR opens you up to getting a nasty shock when you change inputs as you finish up sending it as very quiet or very loud source rather then the optimum level that it expects.

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michaelmurfy

Mr Snotty
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# 393298 18-Oct-2010 19:14

imd6662: "Why would it?" Well, let's see....

How about because:

(a) When your press the mute button on the remote, you expect it to - well - mute the sound.

(b) Just like it actually does if you are using the analogue (RCA) sound output. (Which you'd much prefer to do if the box didn't actually disable the analogue sound output -- i.e. to your TV -- when using the HDMI video output -- rendering the audio optical out the only option for those poor few of us who adopted relativdely hi-def flat planel TVs just beofre HDMI suppanted DVI).

(c) And even as it does when you are watching non-HD content (even on an HD channel) via the HD video output.

Actually, you will find most Freeview Receivers and MySky HDi do this too.
Just mute it using your Receiver, not hard.

imd6662

87 posts

Master Geek

# 393299 18-Oct-2010 19:16

Surely the point of the product is to provide a better service for customers through a combination of improved quality and convenience. What part of continuing to jugle three or four different remotes is convenient?

cyril7

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# 393331 18-Oct-2010 20:42

imd6662 sorry you are out of order with regards to no mute on HD services, I know of no spdif service that if passing DD/DTS will mute, you need to mute your amp. Sorry if my comment seems rude, its just how DD/DTS over spdif works MySky and all FreeView boxs are exactly the same.

Cheers
Cyril

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329 posts

Ultimate Geek

# 393465 19-Oct-2010 09:00

imd6662: Has anyone noticed and/of found fixes for the following problems:

1. Video output through HDMI (then to DVI) has pink cast.

I've also noticed a slightly pink/red look to the picture too, compared to MySky on the same TV.

ZollyMonsta

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# 393471 19-Oct-2010 09:09

sub:
imd6662: Has anyone noticed and/of found fixes for the following problems:

1. Video output through HDMI (then to DVI) has pink cast.
I've also noticed a slightly pink/red look to the picture too, compared to MySky on the same TV.

What make/model is your TV?

Check out my LPFM Radio Station at www.thecheese.co.nz

sub

329 posts

Ultimate Geek

# 393514 19-Oct-2010 10:23

ZollyMonsta:
sub:
imd6662: Has anyone noticed and/of found fixes for the following problems:

1. Video output through HDMI (then to DVI) has pink cast.
I've also noticed a slightly pink/red look to the picture too, compared to MySky on the same TV.

What make/model is your TV??

Unfortunately I'm overseas for the next two weeks, so cant check the exact model. It Panasonic 1080p plasma, about 18 months old, TH-P42[something] (I'm thinking 800Z).

Its only a very slight red-ish tinge, but I found myself noticing it a few times, and when I saw the post above, I wanted to let him know I'd also seen it. I'd not seen it with other HDMI devices.