Clickatell can't send SMS on ported numbers

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nate

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#70162 19-Oct-2010 16:57

We are having issues with a client sending SMS through Clickatell to customers of theirs who have numbers ported from Telecom to Vodafone. Clickatell's response:

Our system routes messages based on the network prefix. Ported numbers maintain the prefix of their original networks, hence the failure. Unfortunately we do not support Mobile number portability in New Zealand and cannot guarantee delivery to ported numbers. We apologise for the inconvenience.

Any ideas?

richms

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#393690 19-Oct-2010 17:06

Find a provider that doesnt suck? If facebook and twitter can manage to send it to the correct network (which they ask you when signing up for) than these guys should be able to as well.

Clearly they are just lazy and/or incompetent to not allow for ported numbers. That is about 25% of my contacts that they dont want to be able to send SMS too.

Can they even send to 2degrees at all?

Richard rich.ms

sheldonlendrum

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#393708 19-Oct-2010 17:52

We use Clickatell for web to text functionality, and it sends to ported numbers fine ?

I wrote our software, and used my telecom to vodafone ported number for testing.

Sheldon Lendrum
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http://www.inboxdesign.co.nz/

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nate

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#393711 19-Oct-2010 17:59

sheldonlendrum: I wrote our software, and used my telecom to vodafone ported number for testing.

Interesting... what interface do you use of Clickatell's to send SMS? I'm wondering if this makes a difference (a long shot I know)

sheldonlendrum

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#393731 19-Oct-2010 19:02

Hit me up tomorrow and i'll check it out.

Sheldon Lendrum
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http://www.inboxdesign.co.nz/

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openmedia

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#394095 20-Oct-2010 18:37

Try a local provider like Bulletin.net who can handle local carriers and number portability.

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.