[TelstraClear] Problems Accessing some sites (hosted on iserve cloud servers) from telstra connection

Forums › One NZ (including Farmside) › [TelstraClear] Problems Accessing some sites (hosted on iserve cloud servers) from telstra connection

humvee

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Master Geek
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#70856 1-Nov-2010 19:06

Hi

Could a few people do me a favor and test if you can access (not just look at home page as that usually works) but navigate a few pages on these sites and tell me if it works and what sort of internet connection you have and where in NZ you are

www.passiton.co.nz
www.mattsummerfield.com
www.hotcodedesigns.co.nz
www.autosport.org.nz

The problem we are seeing is pages are often only partially loaded or don't load at all and traffic is routed Via Australia (when client and server are both in NZ). Ping always works even with large packets

Hotcode Designs Ltd - For all your Website and Graphic Design Needs - http://www.HotcodeDesigns.co.nz

3g

341 posts

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#398728 1-Nov-2010 19:11

All works fine from Christchurch/Telecom Xtra Broadband.

Went into several pages on each site and viewed photos etc.
No detectable problems.

Nigel H.

ZollyMonsta

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#398735 1-Nov-2010 19:25

Working fine here. TelstraCLEAR cable Wellington.

Check out my LPFM Radio Station at www.thecheese.co.nz - Now on iHeart Radio, TuneIn and Radio Garden

As per the usual std disclaimer.. "All thoughts typed here are my own."

freitasm

BDFL - Memuneh
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#398736 1-Nov-2010 19:26

Working fine for me, TelstraClear cable, Wellington.

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humvee

196 posts

Master Geek
+1 received by user: 6

#398784 1-Nov-2010 20:43

Anyone on telstra ADSL who can test?

Hotcode Designs Ltd - For all your Website and Graphic Design Needs - http://www.HotcodeDesigns.co.nz

Morph

190 posts

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Inactive user

#398914 1-Nov-2010 23:43

on TCL adsl in chch all work fine and fast for me.

humvee

196 posts

Master Geek
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#399722 3-Nov-2010 16:42

Ok well this has me stumped, It has to be a fault with this one customers connection, Whats strange is as far as we can tell it only effects access to a small range of sites/servers - one class c subnet as far I have tested.

Hotcode Designs Ltd - For all your Website and Graphic Design Needs - http://www.HotcodeDesigns.co.nz

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Ragnor

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#399867 3-Nov-2010 22:23

What does a tracert to some of the problem websites look like?

humvee

196 posts

Master Geek
+1 received by user: 6

#399874 3-Nov-2010 22:33

1     1 ms    <1 ms    <1 ms ####################
2    53 ms    44 ms    44 ms  203-167-187-1.dsl.clear.net.nz [203.167.187.1]
3   103 ms   132 ms   101 ms 203.97.41.142
4    62 ms    62 ms    62 ms 203.97.41.141
5    63 ms    62 ms    63 ms  ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.
50.251]
6    62 ms    63 ms    63 ms 210.80.27.5
7    69 ms    63 ms    63 ms  0.xo-1-0-0.XT4.AKL1.ALTER.NET [210.80.35.17]
8    87 ms    89 ms    88 ms  0.ge-7-1-0.XT4.SYD2.Alter.Net [210.80.34.62]
9    87 ms    88 ms    87 ms  Ge-3-0-0.BR1.SYD6.ALTER.NET [210.80.32.218]
10   212 ms   212 ms   212 ms 203.103.244.190
11   212 ms   214 ms   215 ms  po0-0-0.cr4.syd1.asianetcom.net [202.147.40.210]

12   237 ms   237 ms   234 ms  so-0-0-0-0.gw4.akl1.asianetcom.net [202.147.55.2
53]
13   236 ms   236 ms   240 ms  gi8-0.gw1.akl1.asianetcom.net [202.147.55.221]
14    89 ms    88 ms    89 ms  ORC-0014.GW1.AKL1.asianetcom.net [203.192.167.34
]
15    90 ms    91 ms    93 ms 121.98.9.141
16   101 ms   101 ms   102 ms  ge-0-0-0-222.cre2.wgt.orcon.net.nz [121.98.9.54]

17   103 ms   103 ms   102 ms  v22.fw2.silverlining.net.nz [202.191.34.68]
18   103 ms   105 ms   104 ms  hotcode-web02.hotcode.co.nz [202.191.44.139]

Hotcode Designs Ltd - For all your Website and Graphic Design Needs - http://www.HotcodeDesigns.co.nz

Zeon

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#399881 3-Nov-2010 22:40

Do Orcon route through Telecom to get to Telstra normally or do they buy a peering from Telstra direct?

Speedtest 2019-10-14

humvee

196 posts

Master Geek
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#399883 3-Nov-2010 22:45

This it a tracert from a telstra cable connection with no issues - the noteable difference is it does not go via aussie

  1 2 ms 1 ms 1 ms ##############
  2 12 ms 13 ms 14 ms 10.35.0.1
  3 19 ms 26 ms 25 ms 218.101.61.101
  4 25 ms 25 ms 33 ms ge-2-0-0-906.ie2.telstraclear.net [203.98.18.65]

  5 26 ms 31 ms 25 ms ggis-gige-v906.telstraclear.net [203.98.18.67]
  6 26 ms 28 ms 26 ms g0-1-0-4.akcr8.global-gateway.net.nz [210.55.202
.49]
  7 25 ms 31 ms 25 ms ae2-10.tkcr4.global-gateway.net.nz [210.55.202.3
6]
  8 28 ms 27 ms 26 ms orcon-dom.tkcr4.global-gateway.net.nz [203.96.66
.102]
  9 39 ms 39 ms 37 ms ge-0-0-0-222.cre2.wgt.orcon.net.nz [121.98.9.54]

10 39 ms 38 ms 37 ms v22.fw2.silverlining.net.nz [202.191.34.68]
11 37 ms 36 ms 36 ms www.totallytanked.co.nz [202.191.44.139]

Trace complete.

Hotcode Designs Ltd - For all your Website and Graphic Design Needs - http://www.HotcodeDesigns.co.nz

Ragnor

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#399890 3-Nov-2010 22:58

Yeah definitely looks like a Telstraclear routing issue.

Is it business adsl or residential adsl, static ip or dynamic? If dynamic turn off the router for awhile and try get a different ip address.

Either way log fault with the appropriate help desk.