Re renting movies using T-Box.  Twice now, we clicked on a movie to rent it only to discover that "rented" symbols are showing on both the movie for the timeslot we ordered as well as on same movie starting on the next timeslot (30mins after the start of the timeslot we booked for).  There seems to be no way to cancel it either, even before either timeslots had started.

The first time my wife phoned up & was told we had been charged twice for the same movie.   Even though the second version started less than half way through the first screening, it still took sometime to convince the operator (foreign accent) that we neither booked nor wanted to watch the same movie twice (let alone in parallel).  Even then the operator said all she could do was make a note of the issue.  Still have no idea whether the charge for the second time slot has been cancelled or not.

Can anyone please clarify the situation - is it standard that after renting a movie, it shows as rented on multiple timeslots of the same movie?

I could understand that if there was only a single charge for the rented movie (ah la hiring a video - can watch it more than once if really wanted to).

However, it is the advice that to movie rental is being charge twice that is a concern.