Vodafone puts roaming surchage on SMS from Australia

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone puts roaming surchage on SMS from Australia

paradoxsm

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#7142 22-Mar-2006 17:37

Important notice
From 24 April 2006, New Zealand on account customers roaming on Vodafone Australia will again incur a roaming surcharge when sending TXT messages - a charge Vodafone has absorbed since 2000. Consistent with other roaming destinations, customers roaming on Vodafone Australia will incur a surcharge. Subject to exchange rates, a fee of 44 cents will be charged in addition to the flat rate of 20 cents (incl. GST) per txt.

"absorbed" yeah right....

To make it even MORE confusing.... This applies to ON ACCOUNT only,, the last change applied to PREPAY only...

ARGH.. Dog box for you Vodafone, Put up your prices fair enough, but keep it TIDY!! silly

REVENGE OF THE SMIIILY!!!!

sbiddle

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#31314 22-Mar-2006 17:49

You're a bit slow - I posted this a few weeks ago and it was discussed in another thread! :-)

The problem is that Vodafone's 3rd world billing system can't handle roaming surcharges - you've been able to autoroam to the UK and pay the standard 20c for an SMS since prepay autoroaming was launched yet a contract customer has to pay the SMS surcharge!

paradoxsm

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#31318 22-Mar-2006 17:57

I did a search and just noticed I searched the wrong forum site.. whoops. DOH!!!

20c UK roaming.... very nice! not going there anytime soon though..

Comment... If they can't bill prepay, are they REALLY losing all that much on Account cusomers romaing to Aus for it to matter.. c'mon!

sbiddle

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#31321 22-Mar-2006 18:07

Just make sure if you ever set up prepapy roaming and visit an autoroaming country that you check your bill. When I was in Europe with my girlfriend last year she got debited for all UK calls and SMS's on her prepay account as well as being charged on her prepay roaming account. After getting home and then travelling to Australia the following month it happened again!

johnr

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#31334 22-Mar-2006 21:11

What was so sneaky about this Vodafone sent SMS to customers that have roamed to OZ in the last 6 months or 12 months,

cokemaster

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#31336 22-Mar-2006 21:41

Really?

I don't recall getting the message. Just the 777, the GPRS roaming and something else. I was overthere on the 2nd Jan 2006.

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johnr

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#31337 22-Mar-2006 21:43

I am not %100 sure of the time frame or what it was gaged on but I know alot of customers were sent SMS advising of the pricing change.

paradoxsm

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#31343 23-Mar-2006 00:43

Still, It's a bit of a desperate way so squeeze revenue from customers,

They need to make stuff a common price, not have this thing for prepay. then another from on-account

Still... compare anything to the banks,,, who cares,, Telco's are really sweethearts compared to evil banks! and their "new" charges (and councils) Banks... this needs it's own thread, this needs it's own SITE!. www.bankhatezone.co.nz? www.wehatebanks.co.nz? www.hellbanks.co.nz!

Just got the SMS to my data number... Long last!