How does Vodafone mobile broadband charging work?

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nate

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#71440 10-Nov-2010 16:09

Just received a rather sizeable bill for October for my mobile broadband use (on my E71).

I have the Broadband 100MB add on, my understanding was when you hit 100MB, it added another 100MB (I think I've got this confused with Telecom's prepay data).

I spoke to a CSR but am more confused than ever.

How does it work, and should I change the add-on to something more substantial?

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#402928 10-Nov-2010 16:11

Overage is 10c a meg, so $10 for 100mb but charged as actuals

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brookwarner

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#402929 10-Nov-2010 16:12

once you hit the 100mb, you then go to the casual rate, which is $1 per day (up to 10MB)

ajobbins

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#402932 10-Nov-2010 16:17

brookwarner: once you hit the 100mb, you then go to the casual rate, which is $1 per day (up to 10MB)

Nope. From http://www.vodafone.co.nz/mobile-data/mobile-web.jsp

"If you exceed your data Add-On bundle you will pay $0.20 per MB if you're on Supa Prepay, or $0.11 per MB if you're On Account."

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brookwarner

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#402933 10-Nov-2010 16:17

"If you exceed your data Add-On bundle you will pay $0.20 per MB if you're on Supa Prepay, or $0.11 per MB if you're On Account. If you don't buy a data Add-On, you will pay our casual rate of $1 per day for up to 10MB on the days you use it (then $1 per MB for any usage over 10MB)."

brookwarner

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#402934 10-Nov-2010 16:18

ah they must have changed it. been a while since i was on 100MB

manhinli

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#402937 10-Nov-2010 16:19

For Broadband Lite OA: it's $10 for 100MB then 11c/MB overage
For Broadband Lite PP: it's $10 for 100MB then 20c/MB overage unless top up pack is applied

You have to manually apply data packs on top, and they can only be purchased on PP.

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ajobbins

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#402938 10-Nov-2010 16:19

My last bill shows some weird charging, but the total looks about right.

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cisconz

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#402941 10-Nov-2010 16:25

ajobbins: Overage is 10c a meg, so $10 for 100mb but charged as actuals

So how does this work??

These are from the 2 phones on @nate's account

Invoice

My calculations for 257MB at 0.08/mb is $20.56 not $95.30

Hmmmm

ajobbins

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#402945 10-Nov-2010 16:29

cisconz:
ajobbins: Overage is 10c a meg, so $10 for 100mb but charged as actuals

So how does this work??

These are from the 2 phones on @nate's account

The top one looks about right, becayse the 162mb is really only 62mb as the first 100mb is paid for.

Something is really wrong with that second phone tho, even if you added all of those numbers up and multiplied by the $0.08/MB they are quoting, it's not even close to $95

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cisconz

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#402950 10-Nov-2010 16:39

ajobbins:

The top one looks about right, becayse the 162mb is really only 62mb as the first 100mb is paid for.

Something is really wrong with that second phone tho, even if you added all of those numbers up and multiplied by the $0.08/MB they are quoting, it's not even close to $95

Exactly, the top one is Richard's, the bottom is Nate's.

Hmmmm

nate

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#402965 10-Nov-2010 17:07

cisconz: Exactly, the top one is Richard's, the bottom is Nate's.

To clarify for anyone not in the know, Richard is the other director here at 3Bit.

nate

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#409037 24-Nov-2010 17:42

Spoke to a very helpful Vodafone CSR, since it was an honest misunderstanding on my part, Vodafone have credited our business account, plus I've upgraded to the 200Mb plan, which doubles in data for an extra $10.

Thanks Vodafone!

johnr

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#409043 24-Nov-2010 17:52

nate: Spoke to a very helpful Vodafone CSR, since it was an honest misunderstanding on my part, Vodafone have credited our business account, plus I've upgraded to the 200Mb plan, which doubles in data for an extra $10.

Thanks Vodafone!

No worries glad I could help please call again

John

kingjj

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#409241 25-Nov-2010 00:00

johnr:
nate: Spoke to a very helpful Vodafone CSR, since it was an honest misunderstanding on my part, Vodafone have credited our business account, plus I've upgraded to the 200Mb plan, which doubles in data for an extra $10.

Thanks Vodafone!

No worries glad I could help please call again

John

Your always classic John!

LittleGreyCat

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#409431 25-Nov-2010 12:49

One thing that puzzles me - if you are on pre-pay and go over your limit how do they charge you the daily rate?

Does this assume that you still have money in your account as would be the case if you have mixed voice and data from the same account?
i.e. using a smart phone to do voice and data.

If you are using a 'dongle' (as I am) surely you would pay, say, $30 into your account, convert it to a data add on then have no money in your account for voice calls or for paying an ad-hoc daily rate.

Cheers

LGC

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