[TelstraClear] t box install charges

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rfast

20 posts

Geek

#71565 12-Nov-2010 15:09

Got a couple of T boxes installed back in Sept on the free install deal. Note with some dismay the "upgrade to TBox" fee of 197.98 x 2 on my account as well as the one off $499 charge.

So far 30 mins to Manilla (i guess?) and have been told that there was free install but their should still be an upgrade charge of $197.88.

That is not how I recall the deal. I remember there being a $499 with zero install fees.

Anyone else having this problem?

JonC

425 posts

Ultimate Geek

#403918 12-Nov-2010 15:35

rfast: Got a couple of T boxes installed back in Sept on the free install deal. Note with some dismay the "upgrade to TBox" fee of 197.98 x 2 on my account as well as the one off $499 charge.

So far 30 mins to Manilla (i guess?) and have been told that there was free install but their should still be an upgrade charge of $197.88.

That is not how I recall the deal. I remember there being a $499 with zero install fees.

Anyone else having this problem?

I got charged $100 for the T-Box upgrade, but called up and he said he's reversed it.

zoom23

10 posts

Wannabe Geek

#403967 12-Nov-2010 17:43

Yeah, we got charged that in error too.
Called them up and they reveresed it, no hassles.

rfast

20 posts

Geek

#403981 12-Nov-2010 18:17

I ended up with a 36 minute call and so far got one of the install fees reversed. Still waiting for them to realize that they should both be free. (they offered the second tbox to replace my second analogue decoder) which was installed at the same time. Waiting for a response from the call centers supervisor. They really could do better with the customer service
side of the business!

Morph

190 posts

Master Geek
Inactive user

#404204 13-Nov-2010 12:30

Hi rfast

If you PM your account number I can take a look and see whats going on there and thats the same for anyone else thats come across this problem

R

rfast

20 posts

Geek

#404207 13-Nov-2010 12:45

Have done - thanks for yr help Morph