Have been on the phone to VF for around an hour after not getting a good answer from my rep about matching plans. They said they are not interested in a pricing war with 2D so they said go there if you are not happy with VF as they will not match.
So in December when 2 of the company plans run out I will start moving them over to 2D. Can't believe the attitude from VF lately denying that there is no network issues when there were. Hope the big chief from VF coming over sorts out what is going on at VF NZ. http://computerworld.co.nz/news.nsf/news/vodafone-global-chief-coming-to-town
P.S. I don't think the data/txt rolls over only the minutes, but there plans still kick VF. This depends if you are looking at the new monthly plans or just the data plans.
puggy: Have been on the phone to VF for around an hour after not getting a good answer from my rep about matching plans. They said they are not interested in a pricing war with 2D so they said go there if you are not happy with VF as they will not match.
They should be!!! - http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=10686878 "Vodafone NZ drops 35,000 customers last quarter"
As I say they have lost 2 of my accounts next month if that is the case, simple business, save money and a bit over double the minutes, that could save me around $150 a month per account. With 10 accounts all up over time that is a lot of money when all added up a year.
puggy: Have been on the phone to VF for around an hour after not getting a good answer from my rep about matching plans.? They said they are not interested in a pricing war with 2D so they said go there if you are not happy with VF as they will not match.
I am not sure how you can think a rep or a CSR on 777 can make pricing plan changes over the phone or know what is coming into the market before its ready to go public.
puggy: Have been on the phone to VF for around an hour after not getting a good answer from my rep about matching plans.? They said they are not interested in a pricing war with 2D so they said go there if you are not happy with VF as they will not match.
I am not sure how you can think a rep or a CSR on 777 can make pricing plan changes over the phone or know what is coming into the market before its ready to go public.
John
I realise this but they should be able to say we have something like coming soon or we are re-accessing and will have some out in a month or so but when you call and its just a flat we do not match or enter a pricing war, thats not a very good answer, do realise they are just call center member but seems the comm's in VF is lacking a little and an hour on the phone is not the best, I do admit they have given me free credit and free minutes on top of my normal plans, just the attitude and comm's are lacking, I feel.
So John, can you let us know if VF are coming out with new plans and is it worth waiting, don't need details just some indication that VF acknowledge 2D have better plans and VF are looking into it? I think that is what peejayw is wanting too.
I can PM who the rep who comes to my office not on 888 and at the call center I kept asking to talk to someone more senior, but not sure who it was sorry.
johnr: I am not sure how you can think a rep or a CSR on 777 can make pricing plan changes over the phone or know what is coming into the market before its ready to go public.
John
You totally missed the point. The CSR should have directed the call onto someone who might have been in a position to make pricing changes or know upcoming plans - at least something to attempt to keep the business. To be told "go elsewhere if you don't like it" is apalling...for Vodafone the company, not to mention the customer himself.
johnr: I am not sure how you can think a rep or a CSR on 777 can make pricing plan changes over the phone or know what is coming into the market before its ready to go public.
John
You totally missed the point.? The CSR should have directed the call onto someone who might have been in a position to make pricing changes or know upcoming plans - at least something to attempt to keep the business.? To be told "go elsewhere if you don't like it" is apalling...for Vodafone the company, not to mention the customer himself.
Ring BP and ask to speak to someone who sorts the pricing at the petrol pump!
johnr: Ring BP and ask to speak to someone who sorts the pricing at the petrol pump!
John
Why?? I've got no interest in doing so.
Sorry you don't get my point
I certainly do, but why would I want to ring BP to negotiate a discount in petrol for the one car I fill up maybe once every 6 weeks, when all of their competitors sell petrol at pretty much the same price anyway?
I know what you were trying to get at, but it was a poor analogy.
johnr: I am not sure how you can think a rep or a CSR on 777 can make pricing plan changes over the phone or know what is coming into the market before its ready to go public.
John
You totally missed the point.? The CSR should have directed the call onto someone who might have been in a position to make pricing changes or know upcoming plans - at least something to attempt to keep the business.? To be told "go elsewhere if you don't like it" is apalling...for Vodafone the company, not to mention the customer himself.
Ring BP and ask to speak to someone who sorts the pricing at the petrol pump!
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