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silverbirch

275 posts

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#72767 2-Dec-2010 11:50
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I recently switched to Vodafone because of the price, seemed like a good offer.  However I've noticed that it is considerably slower than my previous ISP Orcon, although supposedly the same speed offered.  Downloads of iso takes several hours longer, sometimes the connection drops, and when I try to run two computers on my network the second one drops connection frequently.  This never happened until I changed ISP.  Unfortunately I signed up for a year's contract.  Very disappointed.




"Dance among the moonbeams, feel the magic in the air".

Registered Linux user #386597 http://counter.li.org/

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johnr
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  #412029 2-Dec-2010 11:53
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What basic fault checking have you done?

Have you done an isolation test?

issues like this are normally easily fixed there is some good basic fault checking steps on the Vodafone forum will go find the link

John



johnr
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  #412030 2-Dec-2010 11:57
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http://forum.vodafone.co.nz/forum/20-home-phone-and-broadband/

Can you also please provide your modem stats

silverbirch

275 posts

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  #412036 2-Dec-2010 12:03
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Right I'll check that link.

Modem stats?  where do I find those?  Am using the modem supplied by vodafone.  Did think of trying the old one.




"Dance among the moonbeams, feel the magic in the air".

Registered Linux user #386597 http://counter.li.org/



johnr
19282 posts

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  #412042 2-Dec-2010 12:31
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Sorry that should say the line stats in your modem

John

silverbirch

275 posts

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  #412076 2-Dec-2010 13:45
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I don't know what line stats are either :-)




"Dance among the moonbeams, feel the magic in the air".

Registered Linux user #386597 http://counter.li.org/

silverbirch

275 posts

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  #412083 2-Dec-2010 14:02
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                           Down          Up

Attenuation:           31.0           17.0

SNR marg:             12.6            27.0

Line rate:                7616          160


Is this what you need?




"Dance among the moonbeams, feel the magic in the air".

Registered Linux user #386597 http://counter.li.org/

silverbirch

275 posts

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  #412108 2-Dec-2010 14:32
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I've read the forum link.

I haven't done the isolation test because the issues arose only AFTER switching to Vodafone.




"Dance among the moonbeams, feel the magic in the air".

Registered Linux user #386597 http://counter.li.org/

 
 
 

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johnr
19282 posts

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  #412121 2-Dec-2010 15:08
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silverbirch: I've read the forum link.

I haven't done the isolation test because the issues arose only AFTER switching to Vodafone.


I still would be doing the isolation tests and logging a ticket with the fixed line broadband team if you get stuck.

Cause it started only when you changed providers still does not mean %100 its a fault on the Vodafone side

John

nbroad
320 posts

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  #412505 3-Dec-2010 13:58
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silverbirch:
                           Down          Up

Attenuation:           31.0           17.0

SNR marg:             12.6            27.0

Line rate:                7616          160


Is this what you need?


why is your upstream only 160?
I'd ring the helpdesk and ask them that.

farcus
1554 posts

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  #412531 3-Dec-2010 15:23
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nbroad:
silverbirch:
                           Down          Up

Attenuation:           31.0           17.0

SNR marg:             12.6            27.0

Line rate:                7616          160


Is this what you need?


why is your upstream only 160?
I'd ring the helpdesk and ask them that.


Yep - looks like Voda have you on a capped upload speed at 160.
Is your connection supposed to be full / full or full / 160?

nbroad
320 posts

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  #412534 3-Dec-2010 15:35
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farcus:
nbroad:
silverbirch:
                           Down          Up

Attenuation:           31.0           17.0

SNR marg:             12.6            27.0

Line rate:                7616          160


Is this what you need?


why is your upstream only 160?
I'd ring the helpdesk and ask them that.


Yep - looks like Voda have you on a capped upload speed at 160.
Is your connection supposed to be full / full or full / 160?


also your downstream rate of 7616 is the normal maximum of ADSL1 with interleaving on.  I'd look into that too. You're either using an ADSL1 modem or you're connected to ADSL1 equipment at the CO end... or something else is going on!

silverbirch

275 posts

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  #412551 3-Dec-2010 16:29
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I don't understand what any of the rates mean - I only know that since I've been with Vodafone everything is slow.

It's a basic pack, and I went over the data cap and opted to pay extra .

It's a D-Link modem supplied by Vodafone, supposed to be ADSL2.

What's the CO end?  Them or me?

I run Pclinuxos KDE on an AMD Athlon, if that makes any difference, though I think it shouldn't.  It dual boots with Windows XP which also is slow.  My laptop runs Pclinuxos Phoenix, but not using it much as keeps being dropped of the connection on my wired network.  Again a problem which has been happening since I switched ISP.

Thanks for the help.





"Dance among the moonbeams, feel the magic in the air".

Registered Linux user #386597 http://counter.li.org/

nbroad
320 posts

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  #412555 3-Dec-2010 16:33
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silverbirch: I don't understand what any of the rates mean - I only know that since I've been with Vodafone everything is slow.

It's a basic pack, and I went over the data cap and opted to pay extra .

It's a D-Link modem supplied by Vodafone, supposed to be ADSL2.

What's the CO end?  Them or me?

I run Pclinuxos KDE on an AMD Athlon, if that makes any difference, though I think it shouldn't.  It dual boots with Windows XP which also is slow.  My laptop runs Pclinuxos Phoenix, but not using it much as keeps being dropped of the connection on my wired network.  Again a problem which has been happening since I switched ISP.

Thanks for the help.



CO end is the exchange/cabinet end
you are running at ADSL1 rates for some reason and your upstream of 160 has been artificially limited somehow.. maybe a muckup with the settings at their end.  this will effectively be limiting your download speed

johnr
19282 posts

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  #412557 3-Dec-2010 16:44
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Has your Modem got the latest firmware / software?

Are you using the modem Vodafone provided?

silverbirch

275 posts

Ultimate Geek


  #412561 3-Dec-2010 16:47
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It's the modem Vodafone sent me.  All I've done is plug it in, connect to the ethernet switch and the computers.




"Dance among the moonbeams, feel the magic in the air".

Registered Linux user #386597 http://counter.li.org/

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